Marcus by Goldman Sachs®

In March of 2025, I opened an account with Marcus. After no more than a weeks time, my account was locked, and soon after that, my account was closed completely. They say it’s because I was in violation of one of their policies, and that is their right, and I will not waste time arguing the minutia of what they saw versus what actually happened, but I’m not happy with the fact that they never told me which policy was violated or how I violated the policy. I never got a warning that they were going to close or lock the account. I woke up one morning, logged onto the account, only to find the account was frozen. As of now, they still have the money that I deposited to open the account in the first place. I’ve placed numerous calls to them, asking/demanding/complaining for my money to be returned to me and as of this writing, I still don’t have my money back. They keep insisting that my money is “perfectly safe with them”. My opinion is that the money isn’t perfectly safe with them because it’s not perfectly safe with me. To me, this almost seems like theft. They took my money, close the account, and now they’re refusing to give my money back, or at the very least, they’re taking their own sweet time sending the money back. This is mid-May now, so we’re talking about two months or more since the account was closed. That, in my opinion, is a totally unacceptable situation. If this can happen to me, it could happen to you as well. Stay away from Marcus at all costs.

I've been using the Marcus app for a while now, and overall, I've been very pleased with it. One of the standout features is the ease with which you can check your accounts. The user interface is intuitive and straightforward, making it simple to navigate through various account details. However, with the latest update, I’ve encountered an issue that has been quite frustrating. The app no longer provides the previous option where it would show the overall account balance from all accounts at a glance. This feature was incredibly convenient for getting a quick snapshot of my total financial status without having to manually sum up individual account balances. While I still appreciate many aspects of the app, the removal of this feature has been a significant drawback for me. I hope the developers consider bringing back the overall account balance view in future updates.

I have nothing for this banking app but regret. i am a disabled veteran who has been starving along with my son and dog for almost 2 weeks. The app has my disability check from the VA. I sent my disability money from the VA to them and when i tried to wire it to a spending account (Juno where i have an atm card), they locked the account because they said linking Juno was a violation of their policies as it was a “gaming app”. First, the account was never linked. i requested it be linked but it never was and second, how was i supposed to know this? i don’t see gaming on that app anywhere. it’s just a checking account to me. So now, Marcus by Goldman Sachs has my disability and absolutely will not give it to me because my cell phone service is suspended and they can’t call me on it to verify that i am me. they won’t use email. they don’t care that i have identified myself in absolutely every other way possible. they don’t care that the phone is off because i couldn’t pay the bill because they won’t give a disabled veteran his disability. i am very hungry. my son is hungry and so is my dog. Goldman Sachs couldn’t care less about a veteran. i was injured and disabled as a result of my service. who could do this? they actually told me that i would not be able to receive my money. they’re keeping it. Without phone service, i can’t even call anyone for help. To me, it’s unforgivable that they could get away with this. They asked that i fill out an affidavit of identity. i have address. We are so hungry that hours without this money are torture. mailing the affidavit? We don’t have an address. If any of this is important to you, do not download this app. zero stars