App Profile: CoastHills Mobile

McCoolMissy

Rating: 5/5

*update on original rating- after 2 months of waiting, the update has come and I was once again able to deposit my check from home using the app! Thank you for the update!! I’ve always loved the app and use constantly however, since my phone updated to iOS 16, I can not deposit checks which is one of the best features of the app! It just keeps prompting me to rotate my phone after opening the camera and never registers that it’s rotated. It also locks my screen until I swipe up the app. Pleeeeease fix and I will happily update my review.

Blondegirl1000

Rating: 2/5

The old app was outdated, but the new app lacks basic banking needs. How was I able to see my pending transactions on the old app, but no longer can on the new app? The whole transition was messy. Banking clients were sent emails stating the transition would be from 8am to noon on the 14th. Then there was completely different log in instructions that we were not told about, and we were not told to download the new app which wasn’t even ready to use until the 15th. I was on hold for over 45 minutes at 3pm (3 hours after the new platform was supposed to be ready) and then was hung up on and had to sit on hold for an additional hour after calling back. No one has answers about the missing pending transactions on the app or the website. This seems like unsafe banking, and I will probably be leaving Coast Hills now.

thisgirlsdoingstuff

Rating: 5/5

After rereading the multiple emails sent by CoastHills regarding how to set up the new online banking & app it was actually really easy! I definitely overlooked needing to put 1234 AND the last 4 of my ssn as the initial log in password, but that was my error! I did visit the Lompoc branch during the time of the new upgrade and I could hear the Member Service Officers helping their members set up their online banking. Great job CoastHills! A lot more features and accessibility with this new online banking too- love that I can pay my credit card from the app now!