MyFW

Makes me proud to be a FW citizen. Super easy to report issues and even more importantly very fast resolution. I have submitted several requests and every one has been resolved very quickly. Almost feels like a super power driving over a pothole, submitting the request, then hours later seeing the pothole repaired!

This app seems great at first. It makes it very easy to report problem, but no one responds. We have a neighbor that has had several loud parties late at night and I’ve reported a noise complaint on this app. 6 months later the reports are all still labeled as “open” and we got zero response. I don’t know if FW is short staffed but it’s obvious that no one checks the online reports. I will be calling the non-emergency number from now on, because that’s the only way to reach people.

When I try to use my voice dictation on my iPhone to put information in my report, the information either deletes as soon as I stop recording my voice, or it is posted twice.