DTN Management

I think the DTN property management app could be much more helpful with a built-in calendar feature. It would be great to have an easy way to view available maintenance times and schedule appointments directly through the app. Being able to see upcoming visits, get reminders, and track the status of requests would make the whole process more organized and convenient for residents. In-app messaging: A simple chat or message center to communicate with the office or maintenance staff would reduce back-and-forth phone calls. And if this is already a feature, it is not that user friendly because I couldn’t find it.

The app makes it easy to pay/see balance and also submit work orders. Also great reminder of the perks since I tend to forget about them until I see the option to look at them!

My #1 issue with the app is that it combines all roommates’ fees in the Payment Portal. While these are usually labeled, it’s hard to tell who owes what, the payments are NOT applied to specific charges (my roommate’s rent payment might cancel out my technology fee and then erase the utilities from the amount owed, but leave that amount as unpaid rent so that I don’t know what I owe or even what it’s for), and incorrect or doubled charges happen too frequently. While the app is handy for making online payments or submitting maintenance requests, it isn’t useful when trying to determine how much one owes. It very much comes across as DTN trying to take advantage of busy college students who might not have the time to track down all of the mystery charges that pop up and so they just pay what the app says they owe.