M&S UAE

I have to delete the app and re download every time i wish to place an order, once in i have no issues placing an order but it needs sorting or you will have one less customer using your service

Since the last update a week ago the app has been awful and won’t open, it just hangs. Have to delete the app and re download it then log back in, once I do this the app opens once but if I come out of the app and try to go back in again same thing happens again and have to delete the app and start again. Awful. This has been 5 times in a row this has happened and getting to the point of wanting to give up and just delete the app completely. I am using the app on Apple iPhone software version 15.2.1 if that makes any difference. Along with the constant lack of items in stock M&S are rapidly going to lose loyal customers at this rate.

I love M&S food and order for my family, the first app was a total disaster my orders were cancelled or the app crashed and payments never went through and then got cancelled due to a payment gateway problem, so I stopped using it. I was retargeted to say there is a new and improved app, however it seems that nothing has changed. The UI&UX has not been planned, I spent 1.5 hours this morning trying to order a delivery, however due to one item out of stock I can’t make an order and the Apple version of the app doesn’t show which product is not available. I can’t imagine how much money and how many customers M&S are losing due to using low quality or cheap dev teams.