App Profile: TASC app for iPhone

MamaSusan24

Rating: 4/5

This app is great but could use a couple of improvements for user ease, in my opinion. I get reimbursed by the same providers repeatedly but I have to type their long name in each time. How about once I add them, they show in a drop down box so I can just choose them again. I thought I had this happen once, but have never had it work like that again. The only other thing I would improve is a clearer connection between the individual reimbursements and my cash moving to my checking. The lists are so long and include every single transaction of everything that it’s overwhelming. I want to be able to easily see that the total moved to my checking was from the copay on date x, y and z without a ton of clicks or keeping track on paper. There must be a way you can break that out or break it up in the long list. Otherwise, this app is great and requesting a reimbursement is made very easy. Thank you!

JodyBach

Rating: 3/5

It’s pretty easy to request reimbursement, and nice that you can take pictures of the receipt. However, it would be even better if he would be able to upload a receipt. I find myself often having to print a receipt just to take a picture of it. My biggest complaint is that once you submit a receipt, it sorts, the submitted receipts by the date that you entered it rather than the date of the expense. In fact, you can’t even see the date of the expense on a report unless you click on it and get that detail. When you are trying to reconcile unrecorded receipts, you need to be able to sort the receipt receipts by the date the expense occurred. It is not meaningful to sort it by the date you entered it.

artie.w

Rating: 2/5

I am not able to log into my account through the app. I called Customer Service and was told to use the Chrome browser instead. Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.