ResyOS

I’m the General Manager of the number one fine dining restaurant in Chattanooga. We use Resy, and for the most part it’s great. But ONE FEATURE IS ABSOLUTELY NECESSARY TO ADD WE NEED A BLACKLIST! When I have to kick a guest out for sexist, racial, or perverted garbage, I want to block them from being able to make a reservation again. Sure I can tell them, “you are no longer welcome here,” but just last week had a banned racist couple come in and the host was new and didn’t know. For the love of all restaurants countrywide. We reserve the right to refuse service, but Resy does not help in any way toward that end. Please add it. Then it’ll get 5 stars.

This app does everything I need it to do and support is always there for our team. The easy setup is great and manageable by anyone with a brain! All these 1star reviews seem suspect, but, eh. The price is the prize! You’re not going to find anything comparable to Resy at this price point. (Check out OpenTable’s monster fees!)

Resy constantly has issues on both the customer side and the restaurant side. Half the time when we try to book a reservation it says lock timeout fail ID. We have no idea what that means but it’s extremely frustrating to not be able to make a reservation for a guest on RESERVATION app! I’ve contacted them countless times and it’s still not fixed. We’ve had resy for 2 years, some things work some don’t. Annoying