Resy

I am visiting nyc for the first time and am extremely excited to try the food. I had a bar event booked for the night time and we were extremely excited to book a restaurant for lunch. We woke up at 5 am and waited 10 minutes refreshing the page to get this reservation so we could eat hours before and their website gave us an extremely disturbing error that we would have to cancel our other paid bar top event reservation for later that evening which the times did not conflict at all. I found this to be super disappointing and disturbing. We were looking forward to eating there and just because we booked bar tickets for that evening your website gave us an ultimatum. I don’t know if I will ever be able to visit this place in my life. Extremely disappointed. It ruined our plans and our day and we are devastated. I’m sure our grandparents won wwii so we could be limited to one reservation a day.

1. Search bar is unintuitive. When I try to search for a restaurant, it shows me the ones with reservations open for some time range (the time slot is either Now or another time preselected for me, not sure how that happens), instead of showing me the actual matching restaurant first. This is pretty annoying bc a lot of the time I want to first search for a specific restaurant, and *then* filter through times to see available reservations (or even just view reviews without reserving). AND to add to that, even if I did want to search for restaurants using a given time slot, there’s no way to filter the time range in the search bar anyways….. 2. Priority Notify feature is great in theory but when I click on the actual notification, oftentimes the app just brings me to the home page. Then I have to search for the restaurant (painful process for reason #1) or click on my Hit List to find the restaurant and then filter for the time of the notification’s reservation — also painful. By the time I find the restaurant and the time slot the reservation is already taken. I figure the app just takes me to the home page if the reservation is gone by the time I click on the notification, but if so the app should just tell me that explicitly so I don’t have to hunt to double check, since it’s not clear to me whether the app just glitched or if the reservation is still open.