Firefly Health

I truly cannot say enough how absolutely furious I am with this health insurance. We cannot get away from them fast enough. The communication is an absolute train wreck. They can’t figure out who is in network and who isn’t. NOBODY has heard of firefly so there is ALWAYS billing issues we are constantly getting bills in the mail that should be covered and having to resubmit. They don’t answer questions in a timely manner and it seems like nobody has any idea what’s going on, like everybody is constantly picking up a conversation from somebody prior so the rules keep changing. I have full fledge had it with this company. I didn’t think it could get worse than what we dealt with with tricare but at least the lack of bills were worth it then. This service is AWFUL go with literally any other insurance.

The Firefly team was incredibly nice in my two+ years with the practice. I loved being able to do virtual visits with no commute or waiting room when I had an easy to solve problem or question. They were responsive to text messages and always kind and compassionate.Prospective patients should be aware that their virtual model means they outsource any labs. I found quest diagnostics to be ok for blood work but they messed up other labs and were inconvenient in terms of location for me and have no phone number to call if you have questions.I found it difficult to get timely appointments with my primary care doctor.The lack of physical location meant that testing that couldn’t be done by Quest required referrals to specialists that add time and complexity.I had an ongoing health issue that was tackled in a linear fashion that added weeks to the process because we tried one thing after another instead of testing for multiple issues right away. I ended up switching practices and my nee doctor ordered a SIBO test to be overnighted to my house instead of having me wait weeks to see a GI specialist and I am finally on the road to recovery after a positive test result came back. I expect that Firefly will continue to evolve their services to better utilize at home testing options and have faster referrals and a network of specialists since they closed their watertown location and went fully virtual, but I encourage patients to think about whether a virtual practice that outsources everything is the best fit for them. They are great people working to advance the way we use technology for medical care but there are some things that would be much more easily addressed in person.

Video visits is convenient for most ailments. Scheduling appointments is also extremely convenient. Nurse’s followups are easy and very helpful. If bugs are fixed for signups, I think this is much nicer than the old systems. It definitely facilitates communication between the patients and healthcare professionals.