Vets4Pets

I highly recommend this practice The staff are amazing and thoughtful and caring about the pets and their owners Very impressive and professional and helpful and polite Would give them 10 stars if I could Fantastic work keep it going this practice

We was told by our daughter, if you’re going to get a veterinary Practice for our Brida, then go to Vets4pets Colchester at Tollgate, and what great advice that was, the staff was so accommodating & when it came to explaining pet plans, insurance etc etc we walked out of there with total peace of mind. Thank you to all the staff & especially to Johan the Vet, who checked Brida over and really made us feel that all our questions was answered. Also I would like to say what an awesome app, to be able to see all that our Brida’s history, visits, medication, appointments, etc etc is absolutely awesome. Customer service is fantastic, we made a query at 4pm and got an instant reply by 4.30pm by telephone call. So for Vets4pets it’s a 10/10 from us.

I have moved from one Vets4Pets to another branch and there is literally no way to change the registration. It has been this way for at least two years, that’s two years or more with no way to change basic details. That’s a major fail and makes the app entirely pointless. Also a security concern, having deleted and reinstalled the app, and set up from scratch again, it remembers my home address and pre populates it. Will it still do that if I pass my phone to someone else? Is it using the unique phone id to populate my address????