Ollie's Bargain Outlet, Inc

Visited store a few weeks ago and was not really impressed, installed app to see new deals, created account in the app to move past the initial screen, navigated to store locator page, found local store and selected it as my hometown store, app put a checkmark in the appropriate box next to the desire store, after 3-4 seconds it removed the checkmark with no indicators, repeated the two previous tasks several times with no success, navigated to account settings and failed to troubleshoot issue, deleted account, uninstalled the app, now waiting on Ollie’s to sell my information so I can get more spam emails. It might be a better experience if Ollie’s would guide users to their website until the apps use cases and functionality have been vetted out. Plus the website doesn’t require an account to view merchandise, and the websites store selector appears to maybe work. The app doesn’t have very clear indicators after store is selected. Before, i was not really impressed by Ollie’s, and now, i am even less impressed with Ollie’s because of their app…which they don’t really need for their business. I hope Ollie’s doesn’t sell their customers information, however it is unlikely for this to be the case.

In no way is this a reflection of the store, which is a hit or miss bargain store if you want something specific, yet great if you are trying eto balance a budget or find a decent gift that would cost twice as much anywhere else. The prices are unbeatable. The app on the other hand provides very little other than store location, an image of their latest advertisement showing exactly what you get via email or mailer/newspaper (with no specific information, just an exact image of the flyer), and a image of any discount coupons you may qualify for. Very little else. I understand it’s a discount store and inventory is totally random and changing. However if you are going to create an app, you have a big opportunity to speak to a target audience who is actually seeking you out. Offer a blog or some brand information or additional product information on what is in the flyer. I hate giving it a 2 star because there is nothing buggy or malfunctioning, nothing wasteful, irrelevant or misleading. It’s just bland and boring. Maybe it’s part of the savings they pass on and that’s forgivable.

If you received a card from the store, before you try to download the app go to the online website first create login there then verify your email with the link they email you. Once that part is completed then download the app and you should have no issues using it. I was able to go to the website first right on my phone. Hope this helps anyone struggling to create a log in from the app and not having any success.