CatGenie

I love the CatGenie but the app/software leaves a lot to be desired. Since the last release every notification has a dozen duplicates that all hit my phone at the same time. It’s so awful I had to shut off notifications. On top of that - since the last software update was pushed to the CatGenie it perpetually states that the light guide needs to be cleaned no matter what action you take (pull it apart for a thorough cleaning, extra cycles, replacing the light guide etc.). It also doesn’t prevent it from running which indicates a programming issue. Please do better CatGenie!

The first couple of weeks this app worked great. I’m getting notifications when a cat visits (uses the litter box) and when the litter box cycles. I’m able to see how many cycles are left with the current container of SaniSolution, what time the visit occurred and a cycle ran, and I’m able to change the mode that triggers a cycle. Problem: Now, I’m only getting notifications when a cat visits. The app stopped updating about everything else completely. I don’t get a notification when a cycle occurs, the SaniSolution is stuck at 238 washes left (I use Cat Activation mode which apparently doubles the number of washes), the last cat visit and cycle times aren’t updating, and I can’t even change the trigger mode for the cycle. Attempted Solution Steps: There’s just no information on this online that I could find so I tried the following... 1. Shutting down the app completely. I’ve removed the app from the background and restarted my phone. 2. Unplugged the CatGenie for 5 minutes and then plugged it back in. 3. Opened the app and..... DOES NOT WORK. Other than the app, the CatGenie works great. It’s still on Cat Activation mode and cleans the litter box really well. Just in case there are those who will use this as a reason not to get the CatGenie. I still recommend it. Just don’t get the “AI” that doesn’t work so well.

Besides being terribly confused for a good 3 minutes by the fact that instead of a nice block to represent cleaning on the timeline, there’s a weird squiggly shape that looks like an uneven cleaning job (hint: it’s a drawing of the side view of the genie box... why???)... Besides that, now I have to toggle down each time I go to the Devices page in order to see which setting my box is currently on. As someone whose cat has moods, which include sleeping in his box, sometimes I have to toggle off Auto because there’s no reason to clean. The new design assumes a single user has multiple boxes and doesn’t want to see anything more than the name of the box and a “start” button. This requires normal users with only one box to click an extra time just to view basic information that was previously displayed right away, and doesn’t actually save any space. Scrolling down, if you REALLY have more than 3 boxes, is very easy. Finding the right place to click, now, to view what setting my box is on, is NOT easy and VERY ANNOYING. PUT IT BACK.