Whisker

Let me start with the fact that when my (now) Wife and I combined our households that we ended up with 6 cats between us, and when she became pregnant she was immediately banned from litter box duty. We ended up with 2 LiterRobot2 that serviced us well for years. Had to upgrade the sensors due to known issues but that was easily done and well worth the cost. Eventually they both were well beyond their service life and exhibiting symptoms that I didn’t any to bother with so I gave them away to someone who was willing to fix them. By this time we were down to 2 cats, and so I bought a LitterRobot4 as a replacement. WOW!! It was such a huge improvement that I quickly bought a ramp and a LitterHopper. No more getting woke up in the middle of the night when it cycles, it’s literally whisper quiet. The app made everything so easy and fun that a few months later I bought another LR4, but splurged and got the Robot&Hopper package. Absolutely love them. No more guesswork about when they need to be emptied, and I refill the hoppers maybe once or twice a month so nothing is easier. And they’re future-proof because we plan to get a couple Maine Coons later this year and these LR4s appear up to the task…I guess we’ll find out for sure soon enough.

I do like my litter robot 3. It has made cleaning the litter box very simple, but these reviews are really related to the app. I am disappointed to say that it is not great. It disconnects all the time. I currently if I go into the app, it tells me I need to register my litter robot, but then recognizes that it’s registered so it will not let me re-register. Mind you I’ve had this robot for at least two years so clearly I have already been registered. I have tried to follow the troubleshooting instructions of logging out and removing the app but the app will not let me log out. It acts like it is going to and then just returns to the same screen showing that I am logged in, so I uninstalled it anyway, and when I reinstalled it, it was in the exact same place. I have tried power cycling the machine to get it to recognize it which didn’t work, and in the past has worked. Oh yeah, this is not the first time this has happened. Yesterday, when this started up again, I went through all the steps and got frustrated and walked away Since the litter robot technically works without the app. Today I got alerts that the litter robot had cycled so I went back to look at the app, and again it was saying I needed to register the litter robot. Don’t ask me how I am able to get alerts without it, recognizing that it is registered. This is not an Internet issue. This is an app issue. Come on guys don’t make any excuses and fix your bugs.

I bought a new litter robot 3 and I successfully connected it to the whisker app. Because I was still having my cat transition to this litter robot, I kept it turned off and would turn it on only when I needed to cycle it. Since my cat seemed to be getting used to its cycling mode, I decided to keep it powered on and to use the whisker app to control it. But when I tried to do that, it was saying that my litterbox was “offline.” So I tried to reconnect it several times without success. It would always say “litter robot is connected.” But when I check the app, the litter robot is not there so I have to add the litterbox again and again and again, registering it again and again and again. Very frustrating. How can it say it was successfully connected and yet there’s no litter robot showing on my Whisker app? Furthermore, it’s supposed to cycle after connection, but it did not. It just went directly to the home button (turned blue). Is my litter box registered and showing up in another person’s app? Because it’s saying it’s connected, but to whom? It’s certainly not connected to my app. So I think the app is hacked or corrupted. I would really appreciate your help. This is the most expensive litterbox I’ve ever bought and I feel depressed right now knowing that it’s not working the way it’s supposed to and I keep thinking it’s hacked or corrupted by some kind of malicious software. MGB 😔😿