Ice Jewel Match

Why are you not posting my reviews or getting back to me? Why has the game changed?? As of about 2 days ago, I don’t get extra spins for watching videos at the end of the game, I can’t watch 2 videos every hour to decrease the time on my adventure. I’ve played this game for years and I loved it, I don’t love it now with these things removed. Is it just a glitch? Also, I couldn’t find information in the app as to how to email you. I tried to email you but my email bounced back to me. Here is what I said: I have played this ice jewel match game for years and it is my favorite game. However, the past few months, the links to watch videos are not working properly. They might work for 1 day or a few hours, but then, stop working again. Will you be fixing this problem or are you giving up on this game? I really would appreciate hearing from you. My email address is angeltoni@yahoo Thank you

Edit: Thank you. I followed the directions given here and was able to unsubscribe. I subscribed to the VIP Card mainly to get rid of the pop up ads. Maybe what l think are the pop up ads are not what you meant - all the ads on the daily spin, cash spin, extra moves at the end of the level l am trying to win, etc. l tried to unsubscribe to it after getting very frustrated about these ads still being there. In reading the directions on how to unsubscribe, it states to go to user’s account settings and turn off the auto renewal. The only things that l have in my settings is music, sound, logout of Facebook, and rate. I can also change my user name. Nowhere does it give me the option to turn this off. I really like the game but feel like it is not possible to turn the VIP card off. Either the option is someplace else and it is explained poorly or the option is not there. Either way, it needs to be fixed.

Update: I sent an email for help with this matter and within days they had responded and compensated me for my lost booster pack. Thank you very much for the quick response!! Just 2 days ago I spent $10 to buy a booster pack. I also had accumulated over 300,000 coins. Today I get on the game and everything is gone! I’m not nearly as upset over the loss of coins as I am the fact that I spent money on your app and my booster pack just disappears overnight! What do I do about that?? I was loving playing this game during my “chillout” time before going to bed every night, but right now I’m 😡. Fix my problem and I’ll change my rating.