OptumRx

after my first order (which was more expensive than the pharmacy) i canceled everything on the app. it still tried charging me and giving me a prescription when it was time to refill- i called the number on the back of my card… i got transferred because the number on the back of the card is not for optumrx mail orders, even though the optumrx app states call the number on your card. i talked to an individual and they said they canceled everything and turned everything off. they didn’t- called back and did the song and dance… this person stated they also turned everything off. they didn’t. today i woke up to an email stating my order was shipped and i would be billed x amount. which is ridiculous because i talked to two people to turn everything off and unlink my hsa card after i turned off everything and removed all medications from home delivery. so i call again, and get transferred- this time i got an out of country call center… and they stated they cancelled the order and that i would no longer receive any communication from optumrx. so ridiculous!!! i wish i never tried this company- it is cheaper and easier to just go the 5 blocks to my local pharmacy and support a local business. if we do not support our local pharmacy and they go out of business what will we do when we get a prescription we need NOW, TODAY, not whenever the mail order company can get around to it and ship it. if optum rx reads this- your mail order stuff is terrible and i want off all lists!!! stop charging me!!!

Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. The pharmacist can not fill a prescription without a doctor's order. And sometimes they need us to call our doctors to order more refills. And if our doctors don't supply the order then they are not able to fill it. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. Local pharmacies don't. Most times they don't notify you when your prescriptions are ready for pick up. At least my doesn't. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And my doctors usually will add 2 refills. So there you have it. Optum Rx is a very good choice for home delivery medications.

Update - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to the app from inside the website which is what I did. That link signed on just fine. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order. Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website.