App Profile: Signia App

Marv Hannon

Rating: 4/5

Everything has been working great over the last 11 months until I switched to the new phone this week. Bluetooth does not see the two hearing aids. I have tried turning off my phone, turning off my Bluetooth, checking to make sure that I have the current App for Signia app, repaying my two hearing aids and have the same issue. Bluetooth does not find my two hearing aids but Signia App sees both hearing aids. Any suggestions. My wife thinks that hearing aid software is outdated and is causing the issue. If that is the case, how do you update hearing aid software. Also, Tele-Care does not work and this was set up 11 months ago when hearing aids were purchased. I can use a little help as to next steps.

gscottoliver

Rating: 3/5

I’ve had my hearing aids and have been using the Signia app for about 7 months. I’m mostly pleased with both the aids and the app. But there are a couple of things I’d like to see. 1. Dark mode. I keep my hearing aids in until I’m ready to go to sleep, and then I like to lower the gain to 0 to avoid feedback taking them out. I have to switch over to this BRIGHT WHITE app to do that. PLEASE give us the option to follow the phone’s settings for dark mode. 2. Individual access. At this moment, the cover is not staying on the left hearing aid, so I’m not wearing it. The app thinks it has to be in contact with both in order to access settings (other than gain), but I’d like to at least be able to see the settings for the right one that’s in service. 3. There seems to be a spurious error message that the app uses the iPhone’s speaker to control the aid, and it asks me to raise my audio volume, but it works just fine if I don’t. Please remove that error message, or make it clearer just why it’s appearing. 4. It also might be nice to be able to create our own programs. I only ever use Universal because the others don’t seem to make any improvements in my listening environment. 5. The app keeps telling me that the aids have different firmware versions, but when I look at the Versions tab, they’re identical.

stukhere

Rating: 1/5

Doesn’t matter how good the app may be IF THE DEVICES IT SUPPORTS DOES NOT WORK!! Horrid hearing devices! Waiting on the 3rd set in 2 months!! First set lasted EXACTLY 7 days!! I kept getting weird clicking in right device and then it clicks off! Left ear I can set at 15, max volume, and can only hear a very faint sound! Went back in, Tech said that he couldn’t hear anything when he connected left ear device to computer. Checked charge, all ok. Said it needed to be reconnected to BlueTooth, deleted and reinstalled Signia app. Handed back to me as “Fixed”. For about 2 minutes, worked fine and then the clicking started, both devices turned off! Devices cleaned, changed tubes. Changed the speakers. Again connected to computer. Installed both devices, NOTHING! Gave me 2 devices from “back room” and said he called Ins Co and was approved for replacements, rush & 2 day delivery. That was over a week ago! Left device doesn’t work, AGAIN! Right side clicks off and on! Changing insurance to one that does not offer Signia devices so I can get a pair that actually work!! Update: cancelled replacement devices, BACKORDER 2-3 months! Went to actual Audiologist/ENT. New devices before EOY! Informed, SIGNIA Devices are least reliable on market! So who cares if your support app works??