CDK Modern Retail CRM

This app is super nice for checking the customer in and putting the trade in and that’s about it. I don’t see why it brings up the process on the phone when I’d like to be able to edit the trade, what car we are looking at and even changing addresses etc. it’s impossible once they are checked in because it just brings up the process again. I feel like it’d be more beneficial for us to be able to do more on the app on the fly when we are outside or even on the sales floor.

I don’t know what happened to this system. Last 6 months it has gone down the toilet. Super long lag times on desktop to refresh screens. Yes temp / cookie files cleared out daily. Try working remotely. Bigger joke. We have fastest internet service you can buy and apologizing to customer about lag times is embarrassing. I would not recommend this system to any business. My time is valuable and I’m burning a lot of time waiting for screens to refresh. App doesn’t work well with Apple products.///// 7/9/22 -Last 2days system lands on buy my domain. Entire sales staff has been getting this nonsense for days now. Costing me money now.

There should be notifications for more things - for example, it tells you when someone read your email, but not when they reply? 🧐😩 Also please fix the constant notification error where it just stops giving you notifications for new leads, when you check the notification settings in the app it tells you there’s an error and to log out and back in again, but that doesn’t fix it. So then I tried hard resetting the app, then my phone, with no luck. So now I’m uninstalling and reinstalling in hopes it will now work for me. It’s just crazy to me with the amount eLeads chargers customers monthly they don’t make sure they have a state of the art cutting edge app as a part of their platform.