App Profile: Akuvox SmartPlus

Nazokat S

Rating: 2/5

Our building management installed this system and it was great at first. Having access to the door even when you’re not home, saves a few trips to the PO for missed packages. But after a few months it occasionally started saying offline, at first at nights. Then it was some days. Then it was possible to still unlock the door if someone rang the bell even if you couldn’t monitor or open whenever you wanted. Now it’s impossible to do anything. It’s offline 100% of the time and even when the app says “door successfully unlocked” the door doesn’t open. I have tried logging out and back in, deleting and reinstalling the app, clearing the cache but still no change.

huyhvsjiwkna

Rating: 5/5

I recently have this app to manage my smart home devices, and I have to say, I was impressed. As someone who is not very tech-savvy, I found the app to be incredibly easy to use. One of the things I really want to mention was the user-friendly interface. Everything was clearly labeled and easy to find, which made navigating the app a breeze. The app also offered a range of useful features, including real-time video streaming and motion detection alerts. I liked that I could easily view my camera footage from anywhere, and that I would receive notifications on my phone whenever motion was detected outside my door. This gave me peace of mind knowing that I could monitoring my house, even when I wasn't there. Another great feature of the app was the clear audio communication. This allowed me to not only see what was happening in my home, but also to communicate with anyone on the other end. I found this to be particularly helpful when I needed to speak with a delivery person or a house sitter.

s.matt.92

Rating: 1/5

First of all, the app does not notify you if your phone is on vibrate. You have to have your phone on ring 100% of the time if you want to be notified of someone at the door. There’s a function to bypass the app and have the door call your phone, but that doesn’t work. The “monitor” function doesn’t work, it’s just a black square. The deliver temp function doesn’t work. And worst of all, it’s the worst customer service I’ve ever experienced in my life. You tell Fausto about your problems and he just tells you “it’s a very sophisticated piece of equipment, no one else has problems” and does literally nothing. Like an insane version of customer gaslighting. There is absolutely zero reason to use this product, especially since there are so many other products that actually work and have just standards customer service.