Engage Wellbeing

The app is helpful buts it’s frustrating to navigate. I want an easy, clear way to see what ways I can still earn points so I can get my employer rewards to help fund my HSA to help with the annual deductible. I can clearly see my progress level at the top. But there isn’t really one, easy navigable page or tab that showcases what items I still need to do to max it out. It’s scattered all over the place, both scrolling horizontally and vertically. When you are reviewing one you still haven’t done or don’t qualify for, but then click back, it takes you back to the beginning again so you must start all over again. Also the log manually for food and/or activity is figuratively torture. Make it easier! Not all of us have fitbits and Apple Watches & they don’t support food tracking apps. Having to log in multiple days is such a pain. Please add a Next or Previous Day at the bottom so one doesn’t have to always scroll up. The other frustrating thing is the way to earn all the points for the full rewards & max out your HSA. The app seems to reward you more if you are unhealthy and already have diabetes or high blood pressure. Most of these high point options don’t apply to me. So I have to manually track my sleep/eating which is 5 or 10 points. Hardly anything. Almost every year I lose free money since I can’t max out my points. Vs if I had diabetes or hypertension I could get 500 points by enrolling in those programs which I’m sure they also send a large bill to the employer as well.

This app is frustrating. It puts way too much focus on healthy living activities—counting steps, earning rewards for good behavior, etc—to the detriment of providing the kind of useful information and functionality that should the be the real focal point of the app. I can’t renew or transfer prescriptions to mail order in this app (I used to be able to in the old one). I can’t access claims information without first waiting for a bunch of slow-moving “rewards” content and “healthy eating” articles to load. It can take weeks for claims to be visible after they’ve been paid. I really wish Anthem would “focus on their focus” in this app, rather than trying to moonlight as a bunch of healthy living editorial writers. My company is coming under new ownership and my biggest hope is that we’ll have a different insurance provider when all is said and done.

I love this app! With five children of varying ages we are constantly at the doctor. This is the easiest way to keep track of all our physicians’ information, figure out how much a visit will cost ahead of time, and easily find great option for after hours or urgent care. And I love the click to call functionality within the application and the fact that I can access ALL of my benefits here quickly and easily.