Metro Market

To make the app usable for a family, you have to be able to actively share lists in real time. And by share, I don’t mean text a laundry list of items, but jointly share the list in the app. You can’t do this currently with separate accounts (adding as a collaborator) so we used to just use the same log in on different devices. Now only one person can be logged in at a time on one device (from what we can tell). Probably a good safety feature, but please add list sharing, adding and editing features (really time in app) between multiple accounts OR allow a family account with multiple sign ins to approved devices. Every time there is an update, some really valuable part of the app breaks or gets removed causing a lot of frustration …aisles gone, barcode scanning broken, easy list adding. It’s become the norm. Please consider real life end users as part of your development and QC team…

The single feature this is good with this app is the list sorted by aisle which is handy when in store shopping. Unfortunately the default is selected item go to cart which then have to be moved to the list. Once in the list items can not be added or the in store codes when scanned need to have the user login even when already in the app. Also when selecting coupons they require adding the selecting item to the cart as they will not move to the list. This lack of shopper focus in the app frustrates me to the point of considering shopping elsewhere. One last item is poor stocking of diet coke when on sale. Multiple times I have tried to purchase this on sale and it was out of stock. This app used to work better without the multitude of recent changes. Considering reducing stress by not using the app or store.

I called customer service to get a coupon that I didn’t get credit for. After 55 MINUTES, the lady in customer service said they did not ever have that coupon. I asked her if she was saying that I did not actually have the coupon in my hands that I had read to her FOUR TIMES. She said nothing, other than I’m sorry, MA’AM. I then asked her if she thought I was a woman, and she said no, I was clearly a man. I asked her if I could speak to a supervisor because she clearly couldn’t resolve my issue. She did not answer me, but put me on hold for TWENTY FIVE MORE MINUTES, then hung up on me. I wasted 1 hour, 19 minutes and 37 seconds of my life, according to my cellphone. After about fifteen minutes, I didn’t care about the coupon; I wanted to see if her evasiveness was on purpose or not. I guess I got my answer. DO NOT EVER WASTE YOUR TIME ON THE PHONE WITH CUSTOMER SERVICE; go to the desk in the store.