ezCater - Food for Workplaces

As an Elite driver for ezCater, I’m deeply committed to performing on-time, safe deliveries for corporate clients, handling orders that can exceed $2,000 in value. I’ve invested significantly in my setup—reliable insulated bags, carts, and a vehicle suited for trips over 10 miles—to ensure every delivery meets the high standards expected of catering work. However, I’m feeling increasingly frustrated as my earnings have dropped by nearly 50% compared to last year. For these large $2,000+ orders, I’m often seeing a base pay of just $4 to $10, with tips that are either nonexistent or as low as $10, which doesn’t align with the level of care and effort I put in. I strive to deliver a premium experience, which includes setting up orders and maintaining a professional appearance, but the compensation feels more like what I’d get for a standard delivery job. It’s also challenging to see other drivers arrive without the right equipment or professional approach, which I worry impacts the trust clients have in the platform. I’ve worked hard to achieve Elite status and ensure every delivery is flawless, but it’s difficult to feel supported when my pay doesn’t reflect that dedication, and the market includes drivers who aren’t prepared for catering work. I’m hopeful ezCater can find ways to better recognize the specialized work Elite drivers like me provide. Compensation that matches the scale of these orders, along with stronger standards for catering drivers, would go a long way in helping me continue to deliver the quality I’m passionate about. I want to keep partnering with the platform, but I need support to make this role sustainable.

“Oh Crumbs, an error has occurred please try again”. If I had a nickel for every time I got that message with this app. I’ve reported that not only does the app NEVER WORK on my phone, it also Never works on my iPad, AND I can’t access the website via the internet. The response? It seems to only happen to me. I find that unbelievable. I’ve been able to place literally a few orders over the years because it it so glitchy and unreliable. Those reward points that sound so great...? Well, mine expired because I couldn’t place orders to get to a threshold to earn enough to cash out! And I’m ordering, just not through EZCater because IT NEVER WORKS! I am 20+ years in Medical sales. I spend a lot and I can’t ever get this service to work. On a side note, a teammate used them for a joint call we did-caterer never showed to a nursing staff meeting of 30 people. They didn’t get dinner because of EZC. I try it again every few months to see if it’s improved, but alas, I should just give up!

I wish this were an isolated event, because I like the ease of using EZ cater. However, AGAIN, today, I have a caterer that didn’t show for lunch, DESPITE accepting the order and DESPITE getting a text this morning that my lunch delivery was OK. When the EZCater rep called the caterer, the caterer seemed to not know they had a lunch. I can accept that perhaps the caterer may have forgotten or was disorganized and that is their fault. What I can’t understand, though, is how I get confirmation that my lunch is okay if the caterer isn’t actually contacted that morning and providing actual confirmation! This is not an isolated incident, unfortunately. It has happened at least 5 times in the last couple of years. In my 20 years within the industry, I didn’t have this happen 5 times in all the years combined before using ezCater! I think it’s time I broke up with ezcater. It’s rude to the offices I call on and ends up making ME look bad. *** UPDATE***- I had the opportunity to talk directly with the caterer and realized that it was ENTIRELY their fault. Here is what I have determined... some caterers are just DISORGANIZED and so ezCater can be hard for those caterers to stay on top of their bookings. I’ve started booking my lunches closer to the date to at least attempt to avoid the lunch getting forgotten about by the caterer. I’ve been pleased with ezcater’s response every time I have had a problem.