App Profile: EzCater - Business Catering

Georgia running girl 31322

Rating: 5/5

I wish this were an isolated event, because I like the ease of using EZ cater. However, AGAIN, today, I have a caterer that didn’t show for lunch, DESPITE accepting the order and DESPITE getting a text this morning that my lunch delivery was OK. When the EZCater rep called the caterer, the caterer seemed to not know they had a lunch. I can accept that perhaps the caterer may have forgotten or was disorganized and that is their fault. What I can’t understand, though, is how I get confirmation that my lunch is okay if the caterer isn’t actually contacted that morning and providing actual confirmation! This is not an isolated incident, unfortunately. It has happened at least 5 times in the last couple of years. In my 20 years within the industry, I didn’t have this happen 5 times in all the years combined before using ezCater! I think it’s time I broke up with ezcater. It’s rude to the offices I call on and ends up making ME look bad. *** UPDATE***- I had the opportunity to talk directly with the caterer and realized that it was ENTIRELY their fault. Here is what I have determined... some caterers are just DISORGANIZED and so ezCater can be hard for those caterers to stay on top of their bookings. I’ve started booking my lunches closer to the date to at least attempt to avoid the lunch getting forgotten about by the caterer. I’ve been pleased with ezcater’s response every time I have had a problem.

SellJazz

Rating: 1/5

“Oh Crumbs, an error has occurred please try again”. If I had a nickel for every time I got that message with this app. I’ve reported that not only does the app NEVER WORK on my phone, it also Never works on my iPad, AND I can’t access the website via the internet. The response? It seems to only happen to me. I find that unbelievable. I’ve been able to place literally a few orders over the years because it it so glitchy and unreliable. Those reward points that sound so great...? Well, mine expired because I couldn’t place orders to get to a threshold to earn enough to cash out! And I’m ordering, just not through EZCater because IT NEVER WORKS! I am 20+ years in Medical sales. I spend a lot and I can’t ever get this service to work. On a side note, a teammate used them for a joint call we did-caterer never showed to a nursing staff meeting of 30 people. They didn’t get dinner because of EZC. I try it again every few months to see if it’s improved, but alas, I should just give up!

Torrriiee

Rating: 1/5

I have had more late orders than I have had on time orders this is by far the absolute worst catering service I have ever used. I’ve been a user for 3 months now because of area demand and it has been the worst 3 months ever. Absolutely terrible customer service. Orders are always 30 minutes late. Restaurant and driver do not alert me or EZ Cater when they will be late. I have had to spend 30 minutes multiple times trying to track them down to see where the delivery was. You should have access to the restaurant you order from and not have to wait on EZ Cater to find them. There have been times where I am double charged and other times where I’m not charged for a month. I absolutely HATE this service and wish it was off the market.