CycliqPlus

This has been one of the best safety features I have purchased. It’s also interesting to review what happens behind me that I don’t see. Run time is about 4+ hours if I only use the camera. Very reliable. Stabilization in the camera keeps the video from shaking due to road vibration. Captures clear footage even in dark or daylight.

I have been a repeat customer of Cycliq, as I have had two Fly6 and two Fly12 over the years. Most of them were good, but the second Fly12 is a dud. I’ve been unable to get it to light up. I’ve spoken with Cycliq and they have me go through the same troubleshooting steps. Unsurprisingly those steps that weren’t effective fixing the problem the first time around are still ineffective. Bottom line is I can’t trust their products. Twice now I’ve been left in a middle of ride at night with a light that went off. Never again. I used to recommend Cycliq. I’m not anymore. Heck, I’m on a market for an alternative that I know I can trust.

I would love to like this product and company as they seem to be the only option for a combo light/camera. sadly, the service and support is the worst I’ve ever encountered for cycling products and close to the bottom for every service experience I’ve ever had. Support materials describing how to do various normal functions are either baffling, missing, or flat wrong. That might be tolerable if I could get meaningful support through a company, communications channel, but the support people I’ve spoken to there have preferred to spend their time telling me why I’m wrong, and then offering to do nothing. The shoulder shrugging a difference I get is unbelievable, It doesn’t help that they’re located in Australia and have a 12 hour time difference with the US. I’m fine with dealing with credible that aren’t located here but in most cases companies make some arrangement to be more responsive. This is particularly weird as I would imagine the US is a top market for them. So as I started with, I would love to say these guys do a great job, and I’m delighted with her products and their support, but they’ve got a long journey ahead to get to that.