My SmartBike

I own 2 Cannondale e-bikes and my wife owns one, all on the Mahle X-35 system. The My SmartBike app has worked well for us without the problems others have had. With the latest 3.0 update Mahle reduced some of the total amount of screens to swipe across, which is great. I only want certain data fields when riding and can customize the screen and put them all on one screen so I don’t have to swipe between fields just to see them. Also, I wear a heart rate monitor and always had to swipe between multiple screens just to link it at the start of my ride. Now it is only one swipe to the right, which is a huge improvement. I wish once you connect it all future rides would look for it and auto connect. The latest update reset a few things. Like my first ride after the update my battery drained quite a bit. Come to find out I had to reselect to auto dim the display, which greatly saves on battery. I used to be able to see all 3 bikes I own in the app, now I can only see one at a time and cannot switch to another bike unless it is powered on in front of me. I don’t see the reason for that and do not like that change. Even now I might want to access the data for another bike but it only remembers the last bike I connected to. Please add a way to see all my bikes in the app. They have also added a feature to start with lights on or off, and start with an assist level or not. It is great to have such options. Any customizations like that, please kerp adding them! User customization is always good. Also, please either remove or give the option to turn off the video EVERY TIME the app starts up. I feel like it lengthens the time to start the app, and I do not care to see four different people spinning on their bikes every time I start the app. Just a “Mahle” splash screen is adequate and will make your app that less bloated. If you don’t access the app for a while you will likely get logged out and need to log back in again. It’s a safety feature that many apps use. If you’re savvy enough to use this app you should be savvy enough to save your user name and password in a password manager so when you do need to log in, you have that information easily accessible. I think I have to do it 2-3x per year, and do not find it to be a big deal.

The app works well in general. Have a few issues however. First the default metrics show European even though they look at first to be set to Imperial (Distance, Altitude and Height) I change them then they default back and i go back to metrics and set each back to Imperial and save. So annoying. Second, the app crashing multiple times yesterday and I lost data around an active session. Get a spinning symbol. I was forced close and restart. Third, the app asks for my email and password all the time and does not go to face recognition. Also no place to save your log in info from the login page. All little annoyances that could be easily remedied. H

I’ve had the Ebikemotion Pinerillo Dyodo for 5 years (now with Mahle app) now and love it, although it has considerable drag at all 3 levels when you stop pedaling, of course heavy too. Just purchased an new Oreba Gain custom build with the new X20 system, which I’m very impressed with the improvements…EXCEPT there is a entire level difference in power. I ran Level 2 on the Dyodo majority of time, but on X20 I have to run Level 3 and it’s still not as powerful. What’s the problem here? Will adjusting the Motor Maps Customer Max on all 3 Levels help? Spent over $10,000 on the Gain and it’s almost to hard to do hills with my heart failure issues. Please HELP! Thank you.