White Sands FCU Mobile Banking

What is with these banking apps and constantly locking customers out of accounts. Every time I go to sign in. Error message pops up telling me you are unable to validate my identity, after changing passwords and calling the time wasting call center, I still have to deal with this. This is a serious bug error. I should not have to change my password every time I log in, nor should my online account be locked every time an attempt is made to log into my account.

I recently misplaced my card & I loved that I could turn off my card in case it was really lost. Luckily I was able to recover it at a restaurant, but since the app has the “turn off card” feature, I didn’t have to worry that my card was potentially being used.

I’ve enjoyed my mobile banking being elderly, handicapped, and the pandemic has really made banking easier for me. Thank you.