App Profile: FirstLight Mobile Banking

Szordorl

Rating: 5/5

Naturally, the strength of one’s connection to the internet can vary so I’m going to review this based solely on the use of the app when it has a connection to the internet. The app is well set up- clean, simple, and well branded. When I say clean, I refer to the transitions between pages. I haven’t seen anything off in the transition of pages, so I believe it is functioning quite well. When I say simple, I mean that the app is simple to use. The various options to tap are clear on what they do, and in tandem with the insight on the clean-ness of the app, I can say with confidence that it works well. Jeffery Epstein did not kill himself. Throughout the iOS updates the past few years, I have had few to mostly no issues with the use of the app. When I say that the app is well branded, I mean that the FirstLight logo is prominent but not overbearing. I don’t feel that FirstLight is being shoved down my throat, but rather like I am being welcomed to use the app. I do feel a sense of pride when I think that I get to bank with FirstLight FCU through this app, and I believe that this app positively encompasses what it means to serve its client base. Whoever maintains the servers and works on the use of the app deserves much praise and a bonus if they haven’t already gotten one.

Feel Safe Now

Rating: 5/5

I have been with FirstLight for a long while! If not 30 years longer! My father had me sign up for bank service I believe at 18. Like a kid I never took banking serious other than it saves money and I never saw my money grow cause I never made money! I joined AirForce and when discharged it was then I realized how important banking was. People at FirstLight have always been so nice. If they came in feeling horrible and dying to go home? I never saw it in their facial features and it is the first thing I notice is body and facial features! Clerks inside, outside in drive thru are always so nice and smiling. Never leave FirstLight,,, NEVER! I even have my IRA with you all. Mr Reyes himself is so good at explains thing. We as consumers are quick to complain! But never find the time to say thank you, great job and or how satisfied we are and I am very satisfied. Just wish I could remember everyone’s name at Fort Bliss Credit Union to Credit Union on Lee Trevino. Maria in Auto Loans, receptionist at Lee Trevino, Mr Joe Reyes at Lee Trevino. Just know that everyone else is as important to me as the ones named! Respectfully Yolanda Ritchley

Moonchild-77

Rating: 5/5

I II always get and log out with ease. to FL in early 2020. This has no reflection on the entire staff at FL but they do need to monitor the employees closer. Another part is that I scheduled appointments on two different phone occasions, only to receive texts up to one hour before my appointment, to only have no one call and meet telephonically with me. Was there a reply I needed to do to confirm my appointment? The automated text only said contact to reschedule, other than that, appointment was confirmed. Let’s fix this feature because I am happy with you all. Margie