MEDITECH MHealth

This is a very good app that appears to be improving and with one minor change would be FAR less irritating. When I receive emails from my healthcare provider (WhidbeyHealth) it offers me links to the document, results, prescriptions, etc. to which the e-mail refers. When I click in the e-mail it directs me to the App Store and suggests “for the best experience download the app,” which I already have. The App Store knows this already and offers me the option to open the app, which then authenticates me (Face ID etc.) and then I’m finally in the app. We’re Meditech to offer Universal Links I could click on the e-mail link and my device would already “know” I have the app and open it directly without running around a URL to the App Store for the phone to realize I already have the app then offer a choice to open it. Just open the app already! I don’t care if it doesn’t take me immediately to the document or appointment I clicked on in the e-mail—just let me in your app!!!

This app was working ok up until this past week, I now get an error ‘uh oh’ - ‘We weren’t able to make a secure connection to your portal. You may still be able to access your portal through the browser’. ‘Open browser’ link ‘Back’ link iOS safari browser web access connects securely as expected and login is ok but always have password issues with browser, often doesn’t accept save creds. App is much easier to use with Face ID when it works. Have iPhone 12 Pro running latest ios 15.4 updated a couple weeks before issue. Ssl cert is valid until 6/2/22

How can it be that for months, hundreds of users of this bargain bin software all report the same thing, trouble logging in, reset accounts, unrecognized correct credentials, the need to call and have the portal account reset EVERY TIME YOU TRY TO USE IT, all of us saying the same thing is fundamentally broken on this software. I've had yelling matches with the BHS medical records office after the fifth and sixth times I had to call to reset my elderly mom's account. An app that doesn't work is worse than nothing at all when the point is access to your medical records and tests and appointments. And think about this: how much can you trust the obvious third rate clowns who developed this software with the privacy and security of your most personal information? BHS failed when they signed a contract with Meditech. Someone needs to cut that contract off and eat the loss and switch to one of the many other commercial options for medical portal software. I use several with other doctors and have never had any problems. This one has never ever worked right. Surely BHS staff have other jobs than fielding endless complaints and reset requests. I intend to write the IT director at BHS and share these opinions. I do not trust this company with my mom's medical records. Unbelievable incompetence.