Dexcom Follow

I have used this app for years to track my daughter’s blood sugars. I love all the options for alerts and notifications however, about 4 to 6 weeks ago I stopped getting notifications. When I go to the app, it’ll say no data but if I refresh the screen and pull down her blood sugar shows up with the graph like it should. I never completely closed the app out. I leave it running in the background. But I have still not gotten notifications. I have tried numerous things to resolve the problem, including. Unfollowing and getting her to send a new invitation, completely deleting the app re-downloading the app and having her send a new invitation again. I am aware that I will not get alerts if I am in low battery mode focus do not disturb, etc. however, nothing has resolved the problem. This is extremely frustrating because not only is she a type one diabetic she is pregnant with twins and has to keep a tight control on her blood sugar, which is why I have been trying everything in my power to resolve the problem. We have tried to libre, which I very much did not like because it did not have repeated alert notifications. however, I at least got a single alert which at this point I do not get with Dexcom unfortunately. If there is something you can do to resolve this problem PLEASE let me know!!! prior to this I would’ve write it the app a 5+ ⭐️ if can resolve the problem I will change the review to reflect. Thank you.

I guarantee they are using a firm that used “AI” to blindly revamp this app because for a machine it is considered functioning for a caring human it does not give the options and details for convenience comfort and peace of mind that is needed. The Dec 2025 update offers Zero fixes for widgets or watch. I am convinced Dexcom no longer uses human developers and now relies on slop “AI” to just make an app work but not actually function as a person would need it to, then uses the same AI to spit out cookie cutter responses to consumer issues. Insult to injury it also logs you out without you knowing since you can’t have a widget open to monitor. UPDATE!!! latest version released still doesn’t have a widget keeping it absolutely worthless! Upgrade to the new app if you want a different icon and less features. Widget is gone making it worthless to use to monitor from your home screen. iOS 26 just started letting you use the Follow widget on CarPlay this new 2025 revision will remove all the widget covenances, Also NO Watch support, it’s not there 0 point 0 ability to use on your Apple Watch, this sets the app back 4 years of not 5. No CarPlay feature No Watch app but hey you get a new icon. btw it tells you when you delete the original follow app it’s done, gone, and will be removed from App Store so no going back.

We’ll see…I don’t understand how they are keeping his privacy why they are having users sign in with the teens contact info rather than their own. (Do they reset when they become an adult? It should be easier to select users you want to follow you and drop off users you don’t want following you.). Also logging in to their account gives you the same screen as them but it’s not telling you how long since it has updated. The previous app shows you how many minutes since the last update which helped us figure out when it was glitching and not giving accurate data. It also helps you see how many more minutes until a refresh. They happen ever 5 min and if it went past that you could see the trouble. Now you can’t tell. Seems a backwards step but with a few changes it could be really helpful. Another concern is that the new sign in process is possibly going to have problems that if I select sounds and notifications my worry is it will change them for my husband or son as well which is a problem in so many ways. What if someone silences alerts and it silences the other user? What if my choice of sounds hep me recognize highs vs lows vs urgent lows? If I change to my sounds won’t it change my dons as well since they signed me in ahis rather than mine?