App Profile: WellVia

J_Oks11

Rating: 5/5

As professional as it gets. Friendly and POLITE customer service reps working as efficiently as I’ve seen to collect necessary info. Smart doctors asking relevant questions during consultation and making sure they are meeting your needs. This service is legitimate and I would highly recommend giving it a shot the next time you need some help from the comfort of your own home. From initial outreach until the time I had the medicine I needed was only 1 hour!! No waiting rooms! No headaches! Great stuff

CaptainJuiceBox

Rating: 3/5

Update: Thanks for the prompt response WellVia. I wasn’t aware I needed to open the app at the appointment time. This should definitely be more clear when setting up the appointment. Sending push notifications from the app at the appointment time would also be very helpful and would probably cut down on the time your schedulers spend on the phone trying to sync doctors with patients. The design of the app is actually really pretty but the process for connecting with a doctor is garbage. Every time I’ve used the app I have waited at my appointment time for the app to send a push notification that my doctor is ready for my video call. Never a single notification at my appointment time. 15 to 20 minutes later I’ll finally get a non-video phone call. Talked to support and they suggested I log out and log back in again 5 minutes before each appointment. Really??!! Your whole business revolves around a mobile app that makes doctors appointments and it won’t notify me on my device when my appointment is ready? I’m supposed to know to log out and log in again? Get it together WellVia.

Momming&Teaching

Rating: 1/5

It was disheartening to hear that a physician that called me refused to listen or look at my sons past history when making recommendations. Everything was over the counter and after explaining he gets bronchitis and it won’t go away until I take him to the hospital if he doesn’t have an antibiotic she stated “well you should take him to the hospital then because I’m not prescribing that”. I have never been discredited as a mother when discussing my sons Heath. We have used WellVia before and every time got what we needed and he was good to go but this time was not the case. It’s sad my insurance pays 100% for us to use when it’s not beneficial for families. We ended up doing his Kelsey seybold doctor and getting what we needed, but it was not the experience we have had in previous years and the physicians were not well trained in customer service or how to care with compassion and listen to parents when they know their children’s history.