Shareworks

Want to transfer these available shares in a five-step process? Step 4 is Error–can’t do that! Why not? Can’t tell you. Can I transfer the shares that have been sitting for more than a year? Yes, but step 4 is No. How about telling me how many shares I had a year ago? Sorry, we will only reveal the last six months of transactions. What percent of my income can I contribute and not go over the ESPP share limit based on the current stock price? Sorry, that’s your problem, not ours. But if I overestimate, you’re just going to sit on my extra cash do nine months. Sounds like a YOU problem! Can I just sell shares on Shareworks? Nope! You have to create a separate E-trade account and if you’re nice well let you transfer only to the E-trade account under circumstances we won’t tell you. No company should select Morgan Stanley Shareworks for their stock programs unless they hate their employees.

For a month now my dashboard isn’t opening, just error message saying to try back later. Everything else seems fine. Anyone else has that issue?

This app wants to be great but is a great example of how banks just struggle to build apps people can easily use. Let me cite a few issues. Most recently, I had extra funds in the account. Took what seemed 800 emails to customer support (nice people and reasonably responsive to be fair), to figure out I couldn't exercise some options because shareworks wanted more cash to cover taxes. I'm sorry but that's not up to them to pay my taxes and when they extracted the extra thousands. I digress. The issue is that I could not easily exercise over that issue and the app doesn't tell you that's the issue. Can't pull cash out that's extra money because the app has decided I don't have an account linked. Well guys, if that's the case, how did I exercise stock recently? Hmm. Add account workflow breaks again, saying you already have an account. Infuriating. This app has a long way to go. I mean, a really long way to go.