Ramp

i've been in the sales industry for 28 years and remember when we used to actually "cut" a check for ourselves to reimburse us for our expenses with multi colored carbon copies. When it comes to reimbursement solutions, you name it and I've used it. They've been either OK or horrible. When my newest job said they'd be using Ramp as a reimbursement application I thought "Oh no, here we go again, another new tool with lots of weaknesses that I'll have to learn. I could not have been more wrong! This tool harnesses the power of AI and your phone's camera to make reimbursement "easy peezy!" I can't tell you how little time I now spend on monthly reimbursements. It's a godsend! I'll never want to go back to any other system! Thanks, Ramp. You're the best!

As a small business owner with multiple entities, I'm always evaluating new ways to bank and manage our money. When I heard about Ramp, I eagerly signed up to see how it compared to our existing financial products. It turned out to be the worst financial experience I've had in over 25 years of banking. After about a day of signing up and linking various external accounts and initiating transfers, they locked my account with no explanation. 3 days after locking my account, no one in their customer service team knew how to unlock it, and they kept sending me around in circles. I had multiple ACH transfers in progress, and it all got stuck. If you decide to give this company's products a try, please be extremely wary about their processes and horrible customer service. If your money or account get stuck, there's almost no one who will be able to assist. Think twice before moving even $1 from your existing banking set up to Ramp. They just aren't ready for prime time, and have no idea how to meet even the basic expectations of a business that is supposed to replace or complement your bank.

Transitioning from Expensify to Ramp and it’s been a tough move. I was not a decision maker on this move. Change can be hard so I’ve given this some weeks to see if it was just the initial transition pains. It is not. While the auto-reading of receipts is an improvement (justification for second star), this was not really a pain point for me as a user of Expensify, and there are some very basic QOL issues with this app that should be very obvious with any basic-level testing. For starters, the most irritating thing is the latency around opening the “drop down” menus. Takes forever for them to populate and I have to tap on them several times to get the list to populate. Every single time without exception. This is a real pain and a real slow down. These should also not have to be manually populated for every expense. After I’ve entered the same value for 50+ expenses, I’m still having to do it every single time. No offer to begin autofilling these spaces and I don’t see any setting to do so either. Also no iPad app? Just the iPhone app, not even upscaled or fitted to the larger screen. Any tech company should be very wary of these red flags, which to me indicate the potential for much more serious corners cut on the back end as well.