Zoho SalesIQ - Live Chat App

So much potential, Zoho is like the 3rd place runner up in every race. Most of my complaints from guests are they cannot use the live chat. Just simply doesn’t work. Press “send message” and it does not send. Customer in chat waiting for operator? No notification (even though settings are all correct and turned on) Tracks bots on sites as visitors (stupid) Has you jumping at your phone every few seconds thinking someone is on it, and try to engage with them, only for them to be gone the second the app shows they showed up (bot traffic) Just fix the darn thing. Allow us to move the chat window thumbnail up instead of being stuck at the very bottom (IPhone menu borders the bottom and it’s so low it is a fine line to press the button versus activate iPhone slide-up menu) So annoyed

I had left a one star review because the new interface update was causing SalesIQ to crash anytime I opened a chat, one of the updates that have come out since then has fixed this issue, so I wanted to adjust my view back.

Great app but since it is more than just a chat app and has some Analytics and site tracking features, would it be possible to add the ability to sort visitor history by most recent visits as a default as well? Currently we can only view by new visitors or return visitors but it is not in a chronological or reverse chronological order. That would be something nice to see in addition to return visitors etc.