Crisp

I had to use HepScout (kinda similar functions) for years at a previous job. I actually really liked HelpScout except the mobile experience was awful… basically useless if you weren’t on a big screen device if you ask me. Crisp Chat got it right with their app, and I use it similarly to how I used HelpScout before. All the functions I have looked for in the app are present and make sense. The only frustration for me so far has been that by default the mobile app filters chats by default in the Inbox, so I would get and alert and click it to open the app and if the chat was for another agent the chat would then be filtered out of the default Inbox view. I finally figured out the little filter capsule interface at the bottom of the chat works on iOS just like it does on the web. Combined with the top filter I was able for see and work with all the chats! Suggestion: It would be rad to be able to edit helpdesk articles and categories on the go in this mobile app! ⭐️⭐️⭐️⭐️⭐️overall - thank you for a reliable and fast app that lets me stay in contact via chat when I am away from my main computer.

We’ve had an awesome experience using Crisp! It’s super helpful to provide support for a Shopify app given they enrich the data of our customers and share the Shopify URL to help us more quickly support them. We love their chat translation feature, their internal notes feature, their saved responses feature, and their helpdesk! Only complaint is we could use an internal ticketing system for better managing tickets across team members. We’re using segments and filters for the time being to get around it.

Your customers have hundreds of questions that require a human to answer them every day. Crisp allows you to gradually automate all these mundane tasks. Using these app has allowed us to increase customer satisfaction and sales and it has also eliminated the need to hire more people to handle these mundane tasks. Wether your customers prefer to communicate via phone, text, email, live chat, automated chat (bot) Crisp has the power to help you develop a knowledge base that can be easily and automatically be delivered to the customer. It takes a little bit of time to understand how all the options can be configured, but it is well worth it. Plus, it is the most affordable option of the other solutions in the marketplace, like Intercom or Gorgias. We run two businesses on Shopify and we highly recommend this app.