Authenticator App - OneAuth

I finally decided to go ahead and use multi factor and the very first time I tried using it the push notification failed to send and has since failed to send. Every. Single. Time. My primary email account is now inaccessible. I had been able to sign in to my email online (not through the mobile app) until today, and now the sign in insists on sending a push notification that, guess what? Never arrives. A separate Zoho email account gets push notifications no problem, but my primary account (the first one I tried using this on) is completely blocked. Same phone, same email app, same one auth app… While it’s nice to know that 2 step is in fact secure, it’s incredibly frustrating to be shut out of your own account simply by following the prompts to set up a security feature.

I just waisted three days trying to set up a “OneAuth” authorization method on my pre-existing Zoho account. Spoke with a customer representative in India…very polite and kind, but could not help! Three options offered but unable to initiate any of them. Just loops you back to where you started. Destroyed a very simple but effective and useful two-factor login process that worked! Changed the number and type of characters used to login so that now it doesn’t recognize or accept your previous password! YOU ARE LOCKED OUT!! I have time sensitive emails that I am unable to access! Everything is programmed and automated…only foreign representatives and long, long, long waits! No remedies. Suggest finding other email and authentication providers…

For many decades I have seen companies come and go. Zoho appears to be doing everything that google is doing. I wish them luck on taking on google and reaching the same size. Zoho I have used several of Zoho platforms and it is always a pleasure to deal with Zoho. The name brings good experience and the after you experience Zoho you want to say nice thing about it. This is how relationships should be.