App Profile: Freshsales

Swails

Rating: 5/5

Was looking for a strong alternative to Salesforce and found it within Freshworks. It is easy use, easy to customize, and it doesn’t break the bank. They’ve done a great job to make it robust, but in a way that doesn’t require me to have an advanced certificate to administer. Highly recommend for anyone looking for the new generation of CRM.

ChrisD-Canton

Rating: 3/5

Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket. Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not. Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM. This smacks of a serious infrastructure implementation issue that needs to be addressed.

shankarsoma

Rating: 5/5

Definitely recommend for Sales & Marketing professional who are constantly connected with your customers