Freshsales

I really like it so far. It’s only been two days but it has saved me money to be able to put to better use for my company. Hope it stays like this. Looking forward to seeing how it goes.

Please do yourself favor an not use this company. I signed up paid $180 and got no help to fully set up so I let it go and chop it up as a lost. I never logged in the system again. A year later they went into my account and deduct another $180. I immediately contact them and was told any ticket was open. 2 weeks went by no contact from anyone another week go by I sent another email and did a chat on the computer. Later that day the original rep that signed me up called saying he see that I never used the system or logged back in and the system was never fully set up. I explain is because I didn’t get any help and when I tried she told me she had to help other customers after being on the line with me for 20 minutes. So I got frustrated and felt I was scam when o was told there will be a rep to help me, but no one ever did. She said she will personally process the refund in 2-3 days it will be in my account. Well here we are 9 days later no money. I emailed her and she said oh it’s Easter Holiday so it’s delayed. That was the moment I knew they have no intention of returning my money because at this point it’s been over 30 days plus it was not Easter 9 days ago when she promise to refund my money. I am out $360 and no CRM and zero help. I will be contacting my bank tomorrow and advise them that this was a unauthorized charge from these crooked scam artist and I will be sure to advice everyone on all major platforms not to use this company they are crooked thief’s

Web based UI and App work well. Easy to configure with support of docs and chat. Biggest downside I’m experiencing is with the Reporting through the Analytics capabilities. Bottom line - there is an issue with the accuracy of report graphs and underlying tables. I’ve had multiple instances where totals are incorrect and groupings for bar charts simply ignore the content of the Group By field and will group as “- -“ or (no data) in the field. I have to open a support ticket. Each time the first “go to” reply to a support request for this issue is “Please wait 45 minutes after updating a record to run the report as it takes time for the data to sync with Analytics.” I then have to explain that it has been days, weeks, or months since the records in question were updated and the data is still wrong. They will then open a ticket and a few days later that report will be correct with the explanation that they did “something” on the “backend”. I never get input on the root cause - just that it’s fixed…until it’s not. Very frustrating that I can’t count on the accuracy of reports - that’s kind of the point of Sales Management via a CRM. This smacks of a serious infrastructure implementation issue that needs to be addressed.