App Profile: Smartsupp

BB GANG

Rating: 4/5

Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.

Dori Chee

Rating: 1/5

I have been a long customer of Smartsupp. Though it presents the functionality you would expect, it also comes with a significant reduction in your site’s performance. This hurts your page speed, and other core vitals that are crucial for your visitors’ experience. When I asked for support in this issue, they told me that it would take time. I followed up half-year later and they copy-pasted the same template responses without any indication that they actually intend to solve the issue. It is important to note that in the meantime they INCREASED their pricing to allow the continued quality service that they offer their users. When I voiced my disappointment they offered me a small discount towards my NEXT annual billing cycle - which effectively locks me in for another two years without having to solve anything. If you care about your site’s performance, please avoid the mistake I made by using this service. While it functions as you would expect, their support is horrible, and the overall decrease in site performance is something one should consider. The mobile app itself is also very slow and buggy, it always has been as well. It is not a smooth experience you would expect from a basic messaging application.

marcelpeters

Rating: 2/5

The app notification system is inconsistent as notifications sometimes don’t go through. On the other hand all features of the app is restricted to paid version only which makes the non paid version useless and the cost of service (premium) is on the high side. Please fix the app or restore back to previous versions as the new versions are disheartening.