Tommy's Express

Just started with Tommy’s today. The cashier was friendly and helpful with my deciding what wash program that I wanted to get. And once my wash was done (loved the process, especially the little extra rinse at the end to get the soap off of the windshield and the extra powerful dryers, I was helped through the use of the app by Avia. Excellent customer service and a fine wash!

I’ve been a monthly unlimited wash member since 2020, yet for the past few months the Tommy’s Express app has been completely unusable for me. The app says I never had an account, even though I’ve been paying every month for years. I cannot log in, manage my membership, or access anything through the app. When I called customer service, they were able to find my account immediately and continue taking my payments, which makes this even more frustrating. If my account exists for billing, it should exist in the app as well. The lack of functionality and inability to resolve this ongoing issue is unacceptable, especially for long-term customers. Paying every month with no proper access or control over my account is extremely frustrating. This needs to be fixed.

I love this place from the express lane if you have the app to floor mat washers that make my floor mats looking brand new! My car has never stayed so clean for so long! With the monthly plan it saves me so much money and I can zip through whenever my car is looking a little dull. And the vacuums make it so much easier to get the inside looking like I just drive it off the lot. And the floor mats cleaners puts it over the top! No more spraying them off at the car wash just to have me leaving soaked and my mats not clean! I tell everyone about this place it’s everything a car wash should be!