Ava: Transcribe Voice to Text

I cancelled my subscription well before the trial period ended, yet I was still billed with no warning. The website clearly shows my account as cancelled, and there's absolutely nothing on the customer side indicating that a bill was due or generated. The only reason I knew I had a bill is because an associate emailed me threatening legal action for the unpaid bill of $200. I emailed back letting them know this is the first I heard of a bill. Support claimed the charge was valid because of when their system "generated" the bill--something users have no visibility into. I found it incredibly unprofessional to email me threatening legal action for a bill that is not visible within their online platform on the consumer side AND they never emailed or mailed to my home address. To make things worse, the same representative had previously messaged me in the app noting that I hadn't been logging in or using the service, which proves the cancellation was timely and they were aware I wasn't using the service. This feels deceptive and intentionally confusing. There's no transparency, no accountability, and no clear way for customers to verify their billing status. I would strongly caution anyone considering this service--cancel early and take screenshots of everything, because the system does not make it easy to protect yourself.

I am bilaterally implanted and struggle with electronic devices that play music or radios with odd sounding voices. AVA helps with some of that (not music, rather talk radio) and it’s extremely useful when explaining to my Deaf friends and family since my ASL is poor. I can hold my own with hearing friends and family as the implants give me 85% speech comprehension. Now a question: I actually tried to open AVA during a phone call to work like captions would, and it was ok but not perfect. Does AVA ever plan on expanding out into telephone type conferences where not all members in the conference have AVA? It’s asking them a lot to download an app, it would be sweet to be able to include their conversation without having them join right away.

In the past 3 weeks I have lost all hearing. Now awaiting a cochlear implant. Shocking! How will I conduct my business, conference calls, personal social ever again.. recommended by friends (speech pathologist) AVA has solved many of these. It’s all about a good microphone and folks speaking clearly. Quality in..quality out. I can now even hear the preacher on Sunday! You need of course good WiFi, or cell signal. I can now wirelessly sit and pick up Bluetooth mic 50 ft away. Can also pick up the phone by sending the phone into the iPad via cable. HUGE advantage. They talk I read. I talk they hear. It’s not perfect but pretty good. The TTY is free but everything has to go to another number then prompted to enter my number. How does the yard guy know this? It’s a bit cumbersome. I think I’ll use both. Thanks AVA! Good work!