Z5 Mobile

I remember why I left ZVRS and their misbehavior jogged my memory. My account manager wasted my time waiting while she was checking on the status of what I returned to ZVRS then she came saying she was ‘swamping other things’ and willing to check on the other day. She asked me to call her, but whenwe called me, she said I will call you back. Seriously?! Everytime I contact my account manager, she's always giving me excuses so that person doesn't have to help me. That is not okay to tell me that at the last minute. I tried to call the customer service, this is the reason why I remember I resigned from it years ago. They wasted more of my time while the call was on the ringing screen for more than one hour testing my patience. I believe they are ignoring incoming calls. Very poor video quality. NOT OKAY!!!! This is why Sorenson is way better than ZVRS. They will cut off your internet when you make a call while you're using a video app to watch a movie, they denied the truth and blame my internet provider. When I was making a call, my movie stopped playing. When I closed the ZVRS app, my movie started working again. Those lying jerks! They will aggravate and pick on you to transfer your Sorenson number with ZVRS instead of providing a new one. Stay away from ZVRS, BEWARE!

I typed In a number to call, it seems to me that the “call” button to dial does not work. It’s also taking long to load call history, I double check to see if my app needed an update…there isn’t any, this app has multiple flaws and is obstructive to my accessibility.

Here’s my problem. You guys have updated this, and while it looks great, there STILL is not a flash alert built into the app. I feel that this is not fully accessible for deaf people, because there’s no visual flash alert. Not everyone holds their phone all day to feel the vibrate alert. When I called ZVRS to complain about this, I was told to check the settings in my phone, blah blah blah. Then I was told to take my phone to the store to have it looked at. That was an insult. ZVRS should have the common sense to include a flash alert IN THE APP. With this being said, I’m staying with Sorenson, because they have myRumble, which gives me the option to CHOOSE my flasher and vibrate. The choose to be fully accessible to their customers.