IPSY: Personalized Beauty

My daughter and I decided to try IPSY and boxy charm at the same time so that we can get a real time accurate feeling for both and decide from there… I can tell you that I’ve had no issues with Ipsy other than a little confusion on how to upgrade my box to the next level. If you are seriously looking into beauty boxes I want to warn you that boxy charm sends out products that are damaged and dirty. I used a liquid eyeliner that I paid for separately through the drop shop and it completely messed up my eye it clogged up my tear duct causing an eye infection which then caused my contact to fused to my eye which I did not know so when I tried to take it out at night it literally peeled off part of my eye (All of this occurred within 48 hrs of using the newly purchase eyeliner) I don’t know what the heck was in that eyeliner but it really jacked up my eye! I’ve worn contacts for 20 years and never experienced anything like it. They also have no customer service!! I spent a total of $260 in their drop shop and they forgot one of my items and WILL NOT RESPOND! Choose IPSY!!!!! They are great! They actually listen to your answers in the beauty quiz also I got use out of every product that they sent me! I was so satisfied that I immediately upgraded to the next box! also who the heck doesn’t want a free make up bag every month you literally get a little mini bag!! All for under $14!!

I was at my sisters home on vacation in July when I heard of Ipsy for the first time ever! I was intrigued not only by the gorgeous product bags she received with her membership but from what I saw were Quality beauty products as part of her membership. That did it for me and I immediately joined. I for the last four months have been estactic each time I received my monthly products. So...... I decided to go from the regular bag onto the Glam Bag Plus and my gosh I haven’t been disappointed! Now to the customer service issues I’ve heard via Instagram I can’t so far disagree more with some negative issues regarding the Representatives. I had an issue with not receiving a bag for August due to my changing my address while on vacation. My fault I forgot to change it back to my home. Long story short it does take some time via email response but the two representatives I dealt with thru the email process went above and beyond to resolve the issue. Again I emphasize, My Fault, yet it was immediately resolved by shipping my bag to my home in leu of it already being sent to an out of state address and had not yet been returned to Ipsy! Now that’s Quality all the way around. Not much more can be said about this Gem of a company. Thank You Ipsy! This is a true and valid account of my experience and I have not been paid to write this review! Kathy Linus

I adore pretty much everything about Ipsy. Their products, customer service and their app. It’s very easy to use, full of great content and such a convenient way to manage subscriptions and to shop for beauty products in general. My only major issue is that fairly frequently the back arrow to return to the previous screen disappears so you must then choose from the menu at the bottom and go from there to return to the desired page. This can mean clicking back through several screens and while not super time consuming it is pretty annoying. My only other issue is that in the Shopper section (where I spend far too much time and money) products are sometimes missing part or all of their descriptions. Usually this is only mildly inconvenient as I can just go to the product’s company website but occasionally there are some major blanks. For example, while shopping for Nails, Inc. products over half of the polishes had not only no description, they didn’t even have a name. A few were just labeled “Nail Polish” with a pic but NO other descriptive info (except about the company in general) and some (about half of the 66 polishes) were even called “Shopping Bag.” 😄 To be fair this is the first time I’ve seen this level of missing information but I felt it was worth mentioning. But again, overall it’s a great app I use at least daily and definitely more often than nearly all of my other apps, particularly for shopping and/or beauty products.