Instacart: Groceries & Food

This is probably the worse collaboration. I have no issue with instacart, whenever there is an issue it gets resolved quick meanwhile if your order food and it somehow gets delivered to a different location and you contact support it’ll take you with ubereats and they are the worse. I placed an order that I never received which I immediately made a complaint but I was unable to receive a refund due to lack of information even tho there’s a clear photo of where the food was dropped off plus I have cameras on my property and not once did someone go to deliver. Told I would be contacted within 7-10 days regarding the issue plus a refund but I never did get either or. I once again tried contacting support about it which they responding with “ I'm sorry to hear that your order from Sunny & Fine's Breakfast Burritos was delivered to the wrong location. I understand how frustrating this must be, especially since you reached out to us immediately after the issue occurred. We're sorry to hear there was an issue with your order. Unfortunately, because you contacted us more than 48 hours after placing your order, it cannot be adjusted. “ like seriously… not even after I sent proof of where it had been delivered plus the emails i received from Uber eats to continue the issue which led for it to say it no longer can receive emails?? It’s all just a scam. I waited days when I was told they would reach out and all for them to say they cannot help.

I was once an avid grocery shopping lover. I spent a few days a week combing aisles , reading labels and finding bargains. A few years back, I had an injury and then another. I wasn’t very mobile for a few years and also retired from a long career. I began using Instacart on a whim. At first I experienced multiple issues with delivery and replacements. Customer service was more tan gracing reimbursing me for lost money and adding on extra money for the trouble. After a while I learned that communication with a good shopper saves headaches and I believe Instacart stepped up their game making improvements in their company. Today I use Instacart 2 sometimes 3 times a week. The ease of shopping is amazing. I easily and quickly compare prices and choose the best store to shop. The amount of time I have saved in my day to day life is priceless. Instacart is fast so you get what you need within an hour or two. I could go on and on about how much I appreciate this company. I do t understand why anyone goes to the physical store and lugs bags in and out of a store, into the car and into the house! I still shop in stores on occasion or order my groceries and pick them up bagged and ready for no fee, but I will never go back to doing my own grocery shopping. The cost is minimal and the benefits are maximum!

I’ve been using Instacart for over a year now. For the most part it’s pretty good. Although some prices are higher than in the store. But, when you consider the cost to drive there, then to shop and deal with other ppl and waiting in line and bagging groceries etc. IMO it’s worth the extra. I mostly use it for Aldi, as I live in a somewhat rural area and don’t have access to a lot of bigger stores. One of my suggestions to Aldi/Instacart is to plz add the item and or product nutritional information. And please add more images of the actual items and or food. If you’re looking for a food or product you’ve never bought or eaten before, this is a pretty important option that should be available to view before ordering your items. I’ve recently started watching my carbs and fats etc and I’m blown away that the nutritional labels aren’t pictured for Aldi foods. C’mon guys, let’s be better here, let’s aim to provide nutritional info and guidelines and labels. If someone is following strict eating guidelines or diets etc, how are they supposed to determine what they can and can’t eat /buy when you’re not providing the proper images and labels for the products? Please fix this and please do it asap. I’m so disappointed that I can’t see the nutritional information before adding these items to my cart. I’m not sure if this is just an Aldi thing or if this is for all stores as I pretty much only use Instacart for Aldi.