App Profile: DoorDash - Food Delivery

Android / Games / Puzzles

DoorDash - Food Delivery

Installs:

Rating:

4.77

Total Reviews:

20.31M

Top Countries:

US, CA, AU

< $5k

/mo

Reviews: What People Think About DoorDash - Food Delivery

JABLove70

Rating: 3/5

I’ve watched how this app has improved over time in terms of functionality and service. I use DD regularly. The one issue they still have is their rating process in terms of writing reviews (btw, I tried to give this feedback in the DD app directly but I couldn’t find that as an option so I came to the App Store to do that. It doesn’t make sense that they don’t offer customer feedback within the app). The typing functionality on DD is pretty bad on iPhones. The platform doesn’t allow for auto-predict/spelling/autocorrect or other functions that make typing/writing easy—such as my experience now typing this. Also, a lot of times when you tag the dish in your review, it’ll untag itself while you’re typing which defeats the purpose of tagging your reviews. In 2024 DD, which relies on restaurant ratings as a major part of its platform experience, REALLY needs to improve its typing functionality. A lot of reviews I’ve seen that were negative are short without much context probably because it’s such a pain to type in that app! Still, I try because I believe in offering context and details when I can—as y’all can see here 😁. People who read reviews like to know *why* someone liked or didn’t like something. So DD, please improve that and add an obvious “Customer Feedback” link so we can tell you directly how to improve.

Guest554179

Rating: 5/5

i only rated this 5 stars so my review will be seen. So basically i ordered a cookie tote from mcdonalds on doordash right? I then got the cookie tote. my dasher also informed me that she was waiting more than 15 minutes for the cookie tote and then they gave it to her after so long. So the problem here is that i did NOT receive all 13 cookies and before u think no my dasher didn’t eat them or anything. But Mcdonald’s did not put all 13 of them in there and to make it worse there wasn’t even 10 cookies in the tote?!!??!?! So i then requested a refund and they denied it? so i did it again and once again it got denied??? So i contacted physical online support and they didn’t even try to help or look into it. i wrote to them about what happened and they literally said since it has already been reviewed i’m ending this chat now? Like what that’s so rude all because for one i didn’t receive my full order and now y’all wanna deny me a refund? i feel that it is unfair and i am starting to slowly dislike doordash it bad enough it already expensive but to not give someone there money back is crazy i feel i should have gotten my money back or at least half of what i paid you know? I’m really disappointed in doordash i even attached a image proving it and they still denied me a refund. just lame doordash. will not be returning to order from u guys after that.

Morgan1253

Rating: 5/5

I only rated 5 stars so it’s seem. So I double dashed my order, I ordered from chipotle and speedway. The Dasher then had to take a photo of the receipts but tried to be sneaky and took pictures of the same receipt of the chipotle one and ran off with my speedway order. The dashers name was Jeffrey and in the Lima OH area. I contacted DoorDash when the order was dropped off and I said how only 1 of my 2 orders were there. The said since I had met a threshold of refunds I couldn’t get another. I have to get refunded for almost every one of my orders or some part of it anymore. There is always something missing, something getting stolen and so on and DoorDash has done nothing to solve it. I then went through support and talk to “Shubam.” Not only did they not help, I asked to be transferred to someone else and they refused, I asked 4 times. Then before I could respond they ended the chat. I’m quite done with DoorDash because my money and my order was stolen from me. I honestly recommend using Instacart guys. It may take a little longer but they have way more stores and I feel like that’s worth it. I’ve never had to deal with instacart support because there are way more protocols put into place for how the orders are laid out.

About DoorDash - Food Delivery

With more than 310,000 menus and 55,000+ grocery, convenience and retail stores across 4,000+ cities in the U.S., Canada, and Australia, DoorDash offers the greatest online selection of your favorite restaurants and stores, delivered wherever you are. Plus, enjoy $0 delivery fees for your first order. Restrictions apply: https://drd.sh/tF5uns/

IT’S ALL HERE
- Restaurants: Local and national favorites
- Grocery: Everything from fresh produce to household items
- Convenience: Snacks, drinks, OTC medicines, and more
- Retail: Including gym must-haves, beauty supplies, etc.
- Pet supplies: Treats, toys, and everything they need
- Flowers: For special occasions or just because

KEY FEATURES
- On-demand, same-day delivery
- Advanced delivery scheduling
- Real-time order tracking
- No order minimums
- No-contact delivery by request
- Convenient payment options: Apple Pay, Venmo, PayPal, credit card, or SNAP/EBT at participating merchants
ENJOY UNLIMITED $0 DELIVERY FEES WITH DASHPASS
Get unlimited $0 delivery fees and up to 10% off eligible orders from restaurants, grocery stores, and more. Plus, DashPass members get access to exclusive items and offers, and 5% in DoorDash credit back on eligible pickup orders. Your first 30 days on DashPass are free, then your membership auto-renews at $9.99/month. Cancel anytime.

NATIONAL RESTAURANT PARTNERS
McDonald’s, Starbucks, Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili’s, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe’s, P.F. Chang’s, Denny’s Buffalo Wild Wings, Papa John’s, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, TGI Friday’s, Red Lobster, Qdoba, El Pollo Loco, White Castle, SmashBurger

GROCERY DELIVERY PARTNERS
Safeway, Albertsons, ALDI, Sprouts Farmers Market, Meijer, Hy-Vee, Grocery Outlet, Winn-Dixie, Smart & Final, BJ’s, Vons, Weis, ACME, Raley’s, Fresh Thyme, Giant Eagle, Bashas’, Bristol Farms, and more.

CONVENIENCE & RETAIL DELIVERY PARTNERS
Walgreens, 7-Eleven, CVS, Rite Aid, Dollar General, Wawa, Sheets, Casey’s, Total Wine, BevMo!, PetSmart, Sephora, DICK’S Sporting Goods, Tractor Supply, and more.

FIND RESTAURANTS AND STORES NEAR YOU
We’re growing and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia, including cities such as New York City, Los Angeles, Toronto, Vancouver, Melbourne, Sydney, Montreal, and more.

Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11

Visit doordash.com to learn more.

File size: 415890432

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW

Minimum OS version: 17.0

Release Date: 1381434380000

Published by DoorDash, Inc.

Website url: https://www.doordash.com/

Publisher country: US

App Profile: DoorDash - Food Delivery

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