Imprint App

Never got a text, email or phone call notice that my account was going to be closed due to inactivity… I had called a couple of months ago about wanting a physical card, and so requested one to be mailed (told that a lot of people just use digital card nowadays, but I like to have the physical card on hand). I went into my account to try to activate my physical card today that my husband had gotten out of the mailbox and had set aside…only to find out after trying all methods with no success then downloaded the app to try, only to find out my account had been closed 13 days ago! I tried online chat, only to be told to call customer service…then after all of that, was told my account was closed due to ‘inactivity’ for a year…so they close accounts that haven’t been used in 1 yr time…and they won’t reopen or even allow to reapply at this time! This is going to negatively impact my credit score b/c it is going to show $10k less available credit and they tell me there is nothing they or management can do to reopen the account…only that they can put in a formal complaint…I know where that goes…FILE 13! Super frustrating! I have been an EB customer for many years and have spent thousands…IMPRINT, DO BETTER!

I’m not sure if you guys ever look at the reviews but just wanted to report that there’s a bug in the app that makes the card image/art specifically for the Miles & Smiles credit card blank. This doesn’t seem to affect the other card I got Rakuten. Fix the bug! I tried to delete and reinstall the app, but still doesn’t resolve the issue with the card’s digital image. Other than that, this is a very simplistic app with the basic functionalities you need to manage your Imprint issued cards.

This app works well for the things it does. There are a couple of features that it lacks compared to apps for other credit cards. First, you can only keep one payment bank account linked, so if you have multiple bank accounts and want to use the other one, you have to disconnect from the previous account and then link the other account. In contrast, my other cards let me keep all of my bank accounts linked. Second, I can’t link my budgeting app to this card through Plaid, so I have to manually enter every transaction, which is a pain in the rear. (Even though this app uses Plaid to connect a payment account, it won’t make other connections.) This is the only card I have that will not link to my budget app. If they would add these functionalities to the app, I would give it 5 stars.