Bread Financial

I thought downloading this app and verifying myself would get me access to all the accounts I have that have switched to Comenity. But I found that I still had to add each account manually, by either finding my login information or resetting passwords (which I couldn’t do because I don’t have access to my account numbers since it has all been hidden). So it’s no different than having the links for the cards in my bill paying page (how I had been handling it) and using my saved passwords in my password app. If I could verify myself once to Bread and it would TELL ME what cards I have with them, and grant me access to them all with single sign on, then this app would be of use. Companies I use switched to Comenity but if I didn’t owe money when they sent out the notice, I didn’t get told. I also detest the fact that this company charges me $2.99 for the privilege of getting a bill from them each month. How does that make any sense? Not everyone is 100% digital yet and it sure is a slap in the face to be charged $2.99 to get a bill. And no, I didn’t know that signing up because I have had my cards a long time, so it’s irritating. And then if you miss a due date (because you don’t get a bill) you get charged $35 for that!

This app is insanely helpful!!!! Before I had to go to two separate Comenity/bread financial websites to pay My Sally beauty/Cosmo prof card and my Ulta beauty card. Now I can just log into the app and select what account I want to look at or make a payment on. The only issue I’m having is my Face ID will constantly be removed from my accounts. If I log into my Sally’s portal I’ll have to reset my Face ID and then it will be fine. But if I try to log into my Ulta account after doing that I have to reset my Face ID again for the Ulta portal, then when I try to go back to the Sally’s portal it says my face isn’t recognized and I have to do a Face ID reset again. Not a huge deal, but is a little bit of a pain when I’m in a rush and don’t want to dig for my passwords.

I am a new customer. I was told that I put in the wrong payment information but I know I didn’t and customer service went out of there way to give no solutions but more or less threatened me. They made it very clear that the computer was glitched continuously went down. They went so far as to inform me that I must of used my debit card instead of my checking information which made no sense since the routing info was correct but the checking info was so off that I even tried my best and hardest to very calmly explain that I felt that the glitch may have tripped my payment info but they refused to hear any of it and told me my account is frozen until paid off and than I must wait several weeks after that before I am entitled to to use it again. So until than my CREDIT WILL BE DESTROYED BY AMEX TO THERE DESIRE BECAUSE OF THERE COMPUTER GLITCH AND ZERO ASSISTANCE FROM CUSTOMER SERVICE. I had to figure out on my own how to after several days get back into my locked out account finally update the payment info and than pay the account off as quickly as possible. I will keep the account but under the (Freedom Act) I request a complete history print out of my payment info from Aerospace when I opened the account just here back in November 2023. Should you deny this request please let me know immediately. Please let me know as to exactly what day I may use credit card again officially. Thank you very much for any and assistance in this matter.