HHAeXchange

I don’t know how to start, in 8!years doing this job I never used a application like this. My agency changed because the old one was giving some problems but this one is worst. Even if you are in the client house the gps doesn’t work sometimes. If you are not connected to stable network doesn’t work, mean clients wifi internet house. I had to ask client her wifi password and you and me knows no all the clients have internet and not all clients feel comfortable with that. But for the agency they don’t really care. The app freezes a lot, even sometimes block your phone signal when you use, and all the time said you don’t have internet. Im considering it get a hotspot just because of that or change agency because is frustrating and isn’t a live to be in this situation just because they purchased a company like this. Because every problem affects your paycheck and also you are constantly being called the agency just bear the malfunction or this app.

Most apps have issues at some point and that's totally understandable. However this one has had issues from the beginning and it's never been fixed. To start off, when I got a new phone I was no longer able to clock in via Today's Schedule section. I was having to call in to clock in daily. After some playing around on the app I found that I could go to the visits section to select the visit date from that list to clock in and out that way. But even that way isn't reliable. There's at least 3/4 times a month I'll get an error message and am unable to clock in/out. Our agency has really gotten on to all employees about clocking in and out and doing so on time but we can rarely do anything about it with this app. And fyi, agencies are losing money in some instances. When we can't clock in or out or if the agency has to clock is in/out too many times, they won't get paid for those hours. And for reference I have the iPhone 14 pro max which is now a year old. I really thought that by now the app developers would have fixed the issue with being unable to access today's schedule on it. But even before the switch I still had these issues at times but just got worse after I got the new phone. So beware if you're buying a new phone and transferring to it. It most definitely will not be a seamless transfer and will cause you more trouble than it's worth.

Works really good for me. How ever i do wish that we could put in for time correction through the app that allows clients to sign off on the time corrections. I usually clock in once I’ve gotten in the door. However there are times that as soon as i walk in I’m need by the client and will forget to clock in until it’s about time to go. Witch means a trip across town to the office to get a paper form. Back to the clients house then back into the office in a timely manner for bill. It would really make things more convenient corrections and my life a whole lot easier plus save me on gas