H Wash Mobile

When I first moved into my apartment complex the machines would deduct from my card and not work. When I called I was given credits which is fine, but the machines are always having problems. I tried to start a power wash earlier today and the machine wouldn’t do it. Also when I called customer service to ask about the buttons on their machine they gave me the wrong information and all of my clothes shrunk to the point I couldn’t wear them anymore. I was NOT happy and ended up having to buy all new clothes. Customer service didn’t even bother to respond when I told them this. The app has connectivity issues and wouldn’t let me use my balance, so I had to go to the card reader at my complex to add more funds. I put in a complaint about the machines months ago.

When the management of our apartments changed our washers and dryers from quarter machines, to technology with an app, I panicked• No one asked us, yet times will change with or without us, right? I had other pressing issues though! First, I had $50 in quarters saved up for the fall, what am I supposed to do with them? Two, I’m trying to keep up with my cell phone technology changing, every 18 months and now this?! My real solution was to reach out to another neighbor, who was older than me. One who had already went through this Laundry Room crisis! My intuition told me, if she’s now 75 and knows how to work that machine, I bet she’ll teach me; It Worked! My solution was having some humility and now, I can afford my laundry at home; rather than a laundromat! Only problem I ever have is when my phone cannot connect and that’s a signal issue with my phone. Learned that from my senior neighbor too!! We Thing!

I’m giving a 4 star review only because the dryer has broke down a couple times while I have lived here.. the first time it was down for 3 days and the 2nd time it was down for a day. The washer cleans clothes thoroughly and the dryer dries a full load within the 56 minutes that’s allowed for the total of $4 you have to pay for each load. I like the fact that I don’t have to use quarters for the machines and that I use an app to load money for the use of the machine and the app also tells me when the washer/dryer has completed it’s cycle. Over all… good app.. decent machines… just wish they were a little bigger in size.