AV Spin Cycle

We have had these machines at my apartment complex for a year or so… and I am very happy with them. They are so convenient and it works like a charm. The best thing about them is that I don’t have to use my quarters anymore or ask for change from my neighbors because I use the app with my card and boom, it’s ready!! Not once I had a problem with these machines, I love them!

The app is fine, and they also give refunds without hassle when the machines go wrong which is nice. The problem is their customer service and issues with staying logged in on the app. It logged me out and I was unable to get back in, and also wasn’t getting the email for forgotten password. I called to try get it reset and she told me she’d call back. She never did and I called a few more times and left messages each time. It’s just stressful because as a single mom, it adds an additional stressor of needing to do laundry for work and school and no one on their end to help with a simple password reset.

I knew it was only a matter of time we’d be able to do our laundry without standing in line at the bank or begging a cashier at the store to sell some quarters. So much more convenient! Also being able to add incremental time to the drying cycle is great! My only complaint is the timer on the app can be off by as much 3-4 minutes with the actual machines. Hardly a huge deal and will probably be addressed in future updates. Keep up the good work!