Georgia United Credit Union

They closed my account because of “non-use”! When I went to use it, 3/26, I was blocked saying my account was closed. Then they took money from my account monthly due to nonuse and bank fees. What fees? I wasn’t using the account. I have a HELOC with them. Went today to withdraw money to cover financial obligations. Card blocked and unable to use since 12/25. I went into the bank and still no help, they said I would have had to wait for over an hour for a banker behind a desk. They no longer have tellers, but a bunch of ATMs. Couldn’t wait, so she said I can call card services to the number on the back of the card. Called and they couldn’t transfer money to my external bank, couldn’t tell me why my debit card was canceled except it was attached to my checking account, which they closed. I still have two other accounts there with no access to my funds unbeknownst to me. This was the most frustrating four days with this bank, or the most disappointing banks I have ever been with. The worse. Cancel my account for no use for a period of time, cancel my card attached this account, offer no other access to my other accounts still open, can’t transfer money, can’t do this or that! Might as well stop paying the few people that work there and pay us for doing all of our own banking!

*** PULL YOUR MONEY OUT OF Georgia United credit union NOW*** It’s been really stressful having money in your accounts but you can’t access it. Find a credit union that actually cares and has their stuff together. It’s just going to get worse from here on out. I’ve not been able to move or transfer money or check balances on my app for days. Please for the love of god find another credit union for a better experience. My experience with Georgia United Credit Union is progressively getting worse and worse. You might see all these brand new machines inside the branches… that’s because the customer service is getting worse. You can’t just run in the bank and get out. They’ve replaced hospitality with machines and it has tripled the wait time inside the branches. You can’t even talk to a teller in drive through because they’ve replaced everything with machines. The branch in Dalton is not a welcoming experience anymore. I use to love walking into Georgia United Credit Union now i dread it. I left regions and Wells Fargo for Georgia United… now it’s time to pull your money out of Georgia United credit union and find some one that actually cares. It’s just going to get worse

Just downloaded the new app and went through the registration and log in process. To say I’m underwhelmed is an understatement. I sincerely hope this app is in the initial stages of development… and will soon add a more user friendly dashboard (being given the option to rename accounts would be great- I have 8 open accounts with this Credit Union and the way my dashboard looks know I’m trying to figure out which is which. Also your Organize accounts feature is not working, the option to hide accounts from your dashboard to streamline your dashboard when you first log in is not an option anymore… and this is where I logged out bc I was so annoyed. Please get your developers working on making this app - it would be greatly appreciated.