App Profile: Robins Financial Credit Union

issaviber

Rating: 3/5

I opened a savings account account with a maturity date when I’m in the app or online in general the “maturity options “ tab only loads and never shows what options I have, there isn’t a bank here for me to walk in and talk about it with since I currently moved out of town.

Hello it you

Rating: 2/5

Been doing mobile deposit for over a year and complaining from the very beginning about it not working. I either have to take a thousand pictures from different angles and lighting, or it doesn’t work at all. Called countless times about it and always I’m told it’s something wrong with the check even though when I take it in to deposit in person no one can tell me what’s wrong with it 🤷‍♀️ the app always just says the front or back picture can’t be processed despite the photos NEVER being blurry and always in the frame they provide or closer. And yes, I always endorse it on the back and check the box. I love Robins but this needs fixed, I’m sick of having to drive 45 minutes just to spend 5 minutes to deposit a check.

loganxtym3

Rating: 2/5

So I’m in the middle of reviewing my accounts and doing some mental budgeting and I get a notification saying that I’m going to be logged out whether I want it to or not. Eventually, it decides to log me out anyway, despite what I was doing. This is very annoying and needs to be fixed. I think it does it on the website as well. The time out needs to be longer. I don’t even think it’s 5 minutes, whatever it is, it is a ridiculously short amount of time. Also, the balance needs be larger on the account details page. And there should a current balance and an available balance.