Georgia's Own Credit Union

The worst bank/credit union in all of Georgia. First, what a stupid name! Did they fire all of their marketing staff the week they had to come up with a name? It does even make any sense. If you are sucked in and open an account, their fees are OUTRAGEOUS! They make most of their profit from FEES which you will pay! Their Customer Service if you can even get someone on the phone to talk with you because the wait times are extremely long, they are rude, could care less about you as their customer, will hang up on you (these reps NEED real customer service training - they are so unprofessional, and if you ask them anything about the app they don't have it on their phone or if they do they never use it because it is so terrible! They must either have the most incompetent IT department or they hired an overseas developer (think Chinese or Russian) who left so many holes in the software it is unsafe to use. The app is terrible and the Credit Union is incompetent. Don't make the mistake of downloading it or opening an account here.

We have used Georgias Own since we moved here in 1995. Overall, we have had nothing but great things to say about the bank and its employees. Everyone is very nice and helpful. However, this past fall the bank changed their online banking system and I have hated it from day one. The old system worked great and I never had a problem with it. Since this new one has started I’ve had nothing but issues. Things like I try to change the amount of a payment only to realize after that it didn’t go out. The overall look of the system is messy and confusing. It’s to the point where I almost want to change banks.

Update: The logout button is still buried - or buried again, I should say, with this new update - so that’s annoying. The “More…” button needs to be at the bottom of every screen, so when you’re viewing transactions in a particular account, you can just log out from there. Also you can’t see the 5 most recent transactions from the snapshot screen anymore. You have to log in to see anything beyond the current balance. And zelle would be super useful since there’s a weekly limit when using the zelle app. Love that this app allows me to set alerts, pay bills and transfer between accounts. I only wish that you didn’t have to go back to the main screen to log out. If there were a log out button at the top or bottom of every page rather than hiding in the menu, that would be better for me. Otherwise, keep doing what you’re doing, GOCU!!