GECU Mobile

Anyone young barely about to open an account here please read this. (I am 18 years old). I have barley opened and account with this company. It’s been I think 1 week and a half. The first 3 days their servers were down and no one would pick up the phone (First issue). Then after finally getting the chance to look at my account my password wouldn’t work (second issue). After a week I went shopping with my family. It was going great and what I had “available” isn’t actually what is available. So if you have something pending stop shopping until it goes through. And anything you have “available” is most likely not what you have available. The app doesn’t truly show you the details in real time. The service is bad, servers constantly give issues, the app is terrible cause it’ll make you go into debt like it did to me cause my available money isn’t actually what is available. So if you are young like me (18 years old.) and it’s your first time opening an account. Beware of how trash this bank is in every way. I will be changing soon after paying my debts to another bank. So little amount of time with this bank and already giving me issues. Ridiculous and one more thing. You make a purchase and it won’t show up or go through until 3 or 5 days later. So be careful for the ones who are new like me. Even my family and friends have had issues. Don’t use this bank for anything.

Your customer service is terrible. My wife spoke to someone about the skip a pymt offer and they told her that her next payment wasn’t due until January so there was no need to apply to skip. They also told her that my request to skip a pymt was approved. To our surprise, both of our car pymts were withdrawn for December. We had problems with your bank last year and moved our auto deposits for our paychecks to Bank of America. This is the last time we finance with your bank. You have really gone downhill the last few years. It is very frustrating. My in-laws said the same so I know it’s not just us. I make it a point to tell friends and family how dissatisfied we are with your credit union.

I have found it convenient and enjoyed being able to keep my bank accounts at GECU even after moving to California. I have a checking account that I can transfer money to from my savings account. Being able to transfer funds and deposit checks is exactly what I need. I've been using the mobile app for about 5 years now and we have a great long distance relationship. :)